LabCorp Customer Service Contacts
LabCorp, officially known as Laboratory Corporation of America Holdings, is a leading global life sciences company that provides vital diagnostic, drug development, and technology-enabled solutions. Specializing in clinical laboratory services and end-to-end drug development support, LabCorp delivers precise and actionable results to improve health and patient outcomes. With a mission to empower better health through science and innovation, LabCorp operates one of the largest clinical laboratory networks in the world, making it a trusted partner in healthcare and medical research.
Phone Number & Contact Info
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- LabCorp Most Popular Number
- 888-522-2677
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- Website
- locations.labcorp.com
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- Opening Hours:
- Mon-Fri 8am-5pm ET
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- Mailing Address:
- 1920 E Riverside Dr, Austin, TX 78741
LabCorp Customer Service Overview
LabCorp has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 25 seconds. The shortest wait times occur on Wednesdays, while Friday have the longest wait times.
Top Reasons Customers Contact LabCorp
Customers contact LabCorp for various reasons. Most popular of them are questions like "Does LabCorp accept insurance?", "Can I schedule an appointment with LabCorp online?", "What types of tests does LabCorp offer?".
User Testimonials for LabCorp Support
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Employees at the front desk seemed inattentive, prioritizing conversations over assisting waiting patients. The service pace was slow, leaving us and others dissatisfied after a prolonged wait for blood draws.
From Charlene K Slu at 07/19/24 -
Confusing experience with staff interactions, improper handling, and lack of respect showed a focus on speed rather than customer care. Felt ignored and dismissed as the issue was handed off without resolution. Disappointed by the dismissive response to complaints.
From Robert H Tci at 09/21/23 -
Limited staff caused long waits and frustration, with one technician handling phones, check-ins, and blood draws, leading to chaotic experiences and unrecorded appointments.
From Susan Henry at 10/14/24 -
Unprofessional conduct observed with LabCorp staff, displaying rudeness and mishandling, leading to an uncomfortable and unsafe environment for customers.
From Vic Picariello at 10/14/24 -
Long hold times and call hang-ups waste your time.
From precious madu at 10/15/24 -
Rude and ill-mannered receptionist, delayed results, and no updates on the patient portal.
From Carhla Issele at 10/02/24
Frequently Asked Questions About LabCorp
Explore frequently asked questions about LabCorp to quickly find the information and support you need.
We are a global life sciences and healthcare company harnessing science for human good. Every day, our mission is to improve health and improve lives.
It operates one of the largest clinical laboratory networks in the world, with a United States network of 36 primary laboratories.
Yes. Laboratory Corporation of America Holdings is listed on the New York Stock Exchange (NYSE) under ticker symbol LH.
Largest shareholders include Vanguard Group Inc, BlackRock Inc., State Street Corp, VTSMX - Vanguard Total Stock Market Index Fund Investor Shares, Wellington Management Group Llp, VFINX - Vanguard 500 Index Fund Investor Shares, Geode Capital Management, Llc, Diamond Hill Capital Management Inc, VIMSX - Vanguard Mid- ...