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Lands' End Customer Service Contacts
Lands' End is a prominent American clothing and home decor retailer renowned for its high-quality, classic styling, and exceptional customer service. Founded in 1963 as a mail-order business for yachting gear, the company has since expanded to offer a wide range of products including outerwear, luggage, and casual clothing for men, women, and children. Known for its strong commitment to sustainability and customer satisfaction, Lands' End continues to be a trusted name in the fashion and retail industry, offering both online and in-store shopping experiences.
Phone Number & Contact Info
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- Lands' End Most Popular Number
- 800-743-9706
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- [email protected]
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- Website
- www.landsend.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-963-4816
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- Mailing Address:
Lands' End Customer Service Overview
Lands' End has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Thursdays, while Monday have the longest wait times.
Top Reasons Customers Contact Lands' End
Customers contact Lands' End for various reasons. Most popular of them are questions like "What is Lands' End return policy?", "What is the Lands' End loyalty program?", "What is the quality guarantee for Lands' End products?".
User Testimonials for Lands' End Support
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Supervisor misrepresented, discount issue partially resolved, but charged for shipping over $50. Called support about item removal; informed dress sold out. Lost trust.
From Mikael Ykt at 2024-06-28 -
Employees ignore customers and are unhelpful, with a limited clothing selection. Subpar service leads to finding items yourself.
From Ariah Sgs at 2024-05-05 -
Store credits issued quicker once returns are tracked and confirmed.
From Brigitta Nsl at 2024-06-02 -
Disappointing experience obtaining a return label through their website. Confusion with customer service call when needing return assistance. Frustration with the new return process after years of simplicity.
From Guest-5727406 at 2024-03-22 -
Long wait times with customer service, needed for invoice number, add to frustration over return costs and product dissatisfaction.
From Guest-5554571 at 2024-01-23 -
No human rep available, suggesting a preference for handling complaints over orders.
From Joyanne Sab at 2023-12-27
Frequently Asked Questions About Lands' End
Explore frequently asked questions about Lands' End to quickly find the information and support you need.
In the late 1980s, Lands' End was the jersey supplier of the United States national rugby union team. In 2002, Sears acquired the company for $2 billion in cash. In July 2023 the company's valuation by market capitalization was $0.3 billion.
No, LL Bean and Lands' End are not the same company. They are separate and independent companies, each with its own history, brand identity, and product lines. LL Bean, founded in 1912, is known for its outdoor and recreational clothing, footwear, and equipment.
Lands' End, Inc. (NASDAQ:LE) is a leading digital retailer of solution-based apparel, swimwear, outerwear, accessories, footwear, home products and uniforms. We offer products online at www.landsend.com, through third-party distribution channels and our own Company Operated stores.
Lands' End's corporate headquarters is located in Dodgeville, Wisconsin, 45 miles west of Madison, Wisconsin.