LegalZoom.com Customer Service Contacts
Founded in 2001, LegalZoom.com, Inc. is a pioneering U.S.-based digital platform offering legal document services and more, enabling users to handle legal matters without always needing to engage an attorney.
Phone Number & Contact Info
-
- LegalZoom.com Most Popular Number
- 800-773-0888
-
- Website
- www.legalzoom.com
-
- Opening Hours:
- Mon-Fri 6am-7pm PT
-
- Mailing Address:
LegalZoom.com Customer Service Overview
LegalZoom.com has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 30%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 89 minutes. The shortest wait times occur on Thursdays, while Tuesday have the longest wait times.
User Testimonials for LegalZoom.com Support
-
Unresponsive and unhelpful support ignored refund and cancellation requests, transferring calls multiple times and leaving issues unresolved, resulting in frustration and feeling ignored.
From Michael M Eqv at 08/09/24 -
Promises of a follow-up call from a supervisor were unmet, and refunds were refused despite unauthorized charges. Tricky policies and lack of clear communication can lead to customer frustration. Caution is advised in business dealings.
From Guest-6128728 at 09/25/24 -
Interactions with customer service were frustrating, as documents were lost and my assigned agent was unresponsive, causing long delays. Despite polite explanations of issues, refunds were not granted, highlighting poor responsiveness and strict policies. This situation led to unnecessary charges.
From Gynson R at 07/08/24 -
Delays and miscommunication plagued my experience, despite numerous follow-ups. An urgent ticket promised resolution in three days, but it took eight days without response. Eventually, I was informed they no longer handled permits and received a refund only after persistent contact.
From Katie C Qwo at 10/28/24 -
Unimpressive support experience, lacking attention to detail.
From Jaime M Bys at 08/05/24 -
No response to email inquiry. Condescending tone from staff, ignoring clarifications. Customer needs neglected.
From Joe B Egk at 07/12/24
Frequently Asked Questions About LegalZoom.com
Explore frequently asked questions about LegalZoom.com to quickly find the information and support you need.
LegalZoom™ has been accused of engaging in the UPL in several states including Louisiana, Arkansas, North Carolina, Ohio and Missouri. The North Carolina case, LegalZoom, Inc. v. North Carolina State Bar, was settled during litigation.
The Better Business Bureau (BBB) has given LegalZoom an A rating, and more than 6,000 customers have rated the service with 4.57 out of 5 stars. The LegalZoom reviews on Trustpilot show that it has earned “Excellent” status, and over 3,000 customers have rated the service an average of 4.6 out of 5-stars.
You can cancel your plan before your renewal date by calling us at (800) 773-0888 Mon-Fri 5 a.m.-7 p.m. PT, Sat-Sun 7 a.m.-4 p.m. PT or emailing us at [email protected] with the phrase “Cancel my Forms & eSign subscription.” Make sure to either send the email from the address associated with your LegalZoom account ...
LegalZoom.com, Inc. is an American online legal technology and services company launched in 2001. It helps its customers create legal documents without necessarily having to hire a lawyer.