Lemonade Customer Service Contacts
Lemonade stands out in the insurtech industry by offering a comprehensive range of insurance products including homeowners, renters, life, pet, and auto coverage. This company is renowned for its outstanding customer support, clear communication, competitive pricing, and a genuine commitment to customer satisfaction.
Phone Number & Contact Info
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- Lemonade Most Popular Number
- No contact number available.
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- Website
- www.lemonade.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- New York, NY
Lemonade Customer Service Overview
Lemonade has an overall customer service rating of 4 out of 5. Their rate for resolving issues is 80%, and customer sentiment is satisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Lemonade Support
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Constant harassment from customer service and app notifications, with reminders to check online services. Escalating issues doesn't resolve the technical failures. Blaming customers for disconnections leads to penalties. Patronizing behavior from contact center employees, especially managers, who blame and threaten customers.
From Andrea G Hyf at 12/09/23 -
Exceptional service, a rarity today, and Lemonade excels.
From Anthony at 10/26/24 -
Fast and helpful response through email with detailed, step-by-step instructions. Very happy with their service!
From Eeeezzzz at 10/12/24 -
Prompt responses from staff and excellent service, showcasing efficiency.
From Susan at 10/16/24 -
Improved service made the latest claim process incredibly easy.
From Alex at 10/13/24
Frequently Asked Questions About Lemonade
Explore frequently asked questions about Lemonade to quickly find the information and support you need.
The company is based in New York City and has approximately 1.9 million customers. Lemonade does not hire human employees to process claims for customers, instead using artificial intelligence and chatbots to process claims. Lemonade, Inc.
Lemonade Insurance was founded in 2015 by current CEO Daniel Schreiber, Shai Wininger, and Ty Sagalow. The company received $13 million in early investment capital from Sequoia Capital and Aleph, and subsequently raised more than double that amount in Series B funding in 2016—a rarity for insurance companies.
Lemonade reaches $2bn unicorn valuation with $300mn funding round from SoftBank. Lemonade, an insurance startup that is driven by artificial intelligence and behavioral economics, has signed a US$300mn Series D funding round.
Lemonade is an Israeli American insurtech B-corporate company, that offers renter's, homeowner's car or pet owners, insurance policies including life policies.