My Profile
Lexus Customer Service Contacts
Lexus is a prestigious automobile brand renowned for its luxurious cars and innovative technology. As the luxury vehicle division of the Japanese automaker Toyota, Lexus has been at the forefront of offering high-end features, exceptional craftsmanship, and smooth performance since its inception in 1989. With a wide range of models including sedans, SUVs, and hybrids, Lexus continues to define modern luxury and appeal to discerning drivers worldwide.
Phone Number & Contact Info
-
- Lexus Most Popular Number
- 800-255-3987
-
- Website
- www.lexus.com
-
- Opening Hours:
- Mon-Fri 8am-8pm, Sat 9am-7pm ET
-
- Mailing Address:
- Nagoya, Japan
Lexus Customer Service Overview
Lexus has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Thursdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Lexus
Customers contact Lexus for various reasons. Most popular of them are questions like "What is Lexus' commitment to safety?", "What is the Lexus Rewards program?", "What is the warranty coverage for Lexus vehicles?".
User Testimonials for Lexus Support
-
No response from Lexus customer service despite emails to address wireless Android Auto issue.
From Orkhan A Ynu at 2024-10-20 -
Blocked by Brittany at customer service, who labeled me difficult. Never purchasing from Lexus again.
From maurice h Esl at 2024-08-10 -
Left waiting on hold for 15 minutes with no response when contacting sales representative. Maintenance service refused despite being under warranty, with previous repairs improperly completed. Poor service resolution and consistent maintenance issues. Caution advised in financial dealings and warranty discussions.
From Nick T Nfi at 2024-02-22 -
Unresolved door lock issues led to frustration with Lexus support, losing a customer after over 20 years and 10 vehicles.
From Guest-6047713 at 2024-08-14 -
Poor assistance from customer service, with unfulfilled promises on a second key after six months and inadequate dealer support.
From Dalinda Btp at 2024-07-17 -
Video support provides little help in resolving issues.
From Guest-6048351 at 2024-08-14
Frequently Asked Questions About Lexus
Explore frequently asked questions about Lexus to quickly find the information and support you need.
Lexus is a division of Toyota Motor Sales, U.S.A., Inc., a wholly owned subsidiary of Toyota Motor Corporation. For further information on investing in Toyota Motor Corporation, please click below.
Lexus is owned by the Toyota Motor Corporation and is headquartered in Japan alongside Toyota. Lexus models were primarily built in Japan until 2003, when the Lexus RX 330 was built in Ontario. The Lexus brand has manufacturing plants all over the world producing luxury vehicles for Brandon drivers to enjoy.
Toyota does own the Lexus lineup of Lexus car models and SUVs, but the two brands operate independently with headquarters in separate cities. Toyota is headquartered in Toyota City, while Lexus remains in Nagoya. So who makes Lexus cars?
Lexus did not exist as a brand in its home market until 2005, and all vehicles marketed internationally as Lexus from 1989 to 2005 were released in Japan under the Toyota marque and an equivalent model name.