Liberty Mutual Customer Service Contacts
Liberty Mutual is a global leader in property and casualty insurance, offering a wide range of innovative products and services to meet the diverse needs of individual and commercial customers. Founded in 1912, the company is headquartered in Boston, Massachusetts, and operates in over 30 countries, making it one of the largest insurance companies worldwide. Liberty Mutual is committed to delivering exceptional value and support, ensuring peace of mind and financial protection against unforeseen events.
Phone Number & Contact Info
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- Liberty Mutual Most Popular Number
- 888-398-8924
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- [email protected]
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- Website
- www.libertymutual.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-225-2467
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- Mailing Address:
- Boston, MA
Liberty Mutual Customer Service Overview
Liberty Mutual has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Wednesdays, while Friday have the longest wait times.
Top Reasons Customers Contact Liberty Mutual
Customers contact Liberty Mutual for various reasons. Most popular of them are questions like "Is Liberty Mutual the Cheapest Auto Insurance?", "Is Liberty Mutual Available in My State?", "What's Covered by My Liberty Mutual Policy?".
User Testimonials for Liberty Mutual Support
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Communication inconsistent and claims process lacks accountability. Adjuster's demeanor shifted abruptly, and she deflected blame onto me after following her instructions. Escalation of the situation felt unprofessional and unjust. No response about claiming lost food after 60 days causing stress and frustration.
From Elizabeth L Hvz at 09/03/24 -
Ridiculous customer service.
From Justin Gillis at 10/28/24 -
Unresponsive support, slow to address issues, and unsatisfactory solutions left me without insurance temporarily. Shopping for other options was the suggested response to their error.
From Eva at 10/02/24 -
Hours spent resolving billing mistakes with Liberty Mutual's customer service, leading to a demand for immediate payment of undercharged amounts and receipt of threatening emails.
From Nina at 10/14/24 -
Wonderful service demanding payment for their mistake is unacceptable.
From Bill at 10/11/24
Frequently Asked Questions About Liberty Mutual
Explore frequently asked questions about Liberty Mutual to quickly find the information and support you need.
Liberty Mutual is owned by Liberty Mutual policyholders, since it is a mutual insurance company and its shares are not available to investors on the public market. Among the 10 largest car insurance companies in the U.S., four are mutual insurance companies.
Also, in a 2022 J.D. Power U.S. auto claims satisfaction study, the company ranked below the industry average. Liberty Mutual ranked below average for both trustworthiness and customer support in NerdWallet's survey of Liberty Mutual customers from June 2022.
As one of the largest global property and casualty insurers, Liberty Mutual recognizes the vital role insurance plays in a resilient economic system. Our products and services empower people and businesses to feel secure by mitigating the risks they face.
Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.