My Profile
Logitech Customer Service Contacts
Logitech, Inc. specializes in the design, production, and global distribution of wireless devices. Their extensive product range includes state-of-the-art audio and video equipment, webcams, mice, trackballs, keyboards, speakers, headsets, interactive gaming devices, digital pens, lapdesks, and universal remote controls, catering to diverse technology needs worldwide.
Phone Number & Contact Info
-
- Logitech Most Popular Number
- 866-632-5644
-
- Website
- www.logitech.com
-
- Opening Hours:
- Mon-Fri 9am-9pm ET
-
- Additional Contact numbers:
- 646-454-3200 800-811-0106 800-231-7717
-
- Mailing Address:
- Lausanne, Switzerland
Logitech Customer Service Overview
Logitech has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Thursdays, while Friday have the longest wait times.
Top Reasons Customers Contact Logitech
Customers contact Logitech for various reasons. Most popular of them are questions like "What is the warranty on Logitech products?", "What are the system requirements for Logitech software?", "What products are eligible for Logitech rebates?".
User Testimonials for Logitech Support
-
Tech support was contacted to locate the missing USB dongle, which should have been made clear in the setup instructions, prompting a store visit for resolution.
From Jesse P Uke at 2024-10-05 -
Emails and calls exchanged without addressing warranty issues for gifted product.
From Frank L Ujd at 2024-05-28 -
Bot interactions and absence of human response frustrate customers. Labeled as a "pissed consumer" line, it needs improvement.
From Daniel O Eor at 2024-01-22 -
AI system disconnects without offering live agent support for unusual mouse issue. Frustrating experience due to irrelevant troubleshooting steps and lack of human assistance.
From Guest-5635610 at 2024-02-19 -
Messages about ongoing efforts to fix my microphone were sent occasionally, leading to frustration with the long resolution time. Discouraged from purchasing again.
From M Mat at 2024-10-28 -
Difficult to receive assistance; emails unanswered and webchat unresponsive, with no human support available.
From Bruno Duarte at 2024-10-15
Frequently Asked Questions About Logitech
Explore frequently asked questions about Logitech to quickly find the information and support you need.
As a Swiss company with a 40-year history focused on innovation and quality, our products are the point of connection between people and the digital world.
Logitech International S.A. (/ˈlɒdʒɪtɛk/ LOJ-i-tek; stylized in all lowercase) is a Swiss multinational manufacturer of computer peripherals and software.
Founded in 1981 in Lausanne, Switzerland, and quickly expanding to Silicon Valley, Logitech started connecting people through innovative computer peripherals and many industry firsts, including the infrared cordless mouse, the thumb-operated trackball, the laser mouse, and more.
Logitech's center of manufacturing is in Suzhou, China, with supplemental manufacturing in other parts of China, including contract manufacturing.