Lord & Taylor Customer Service Contacts
Lord & Taylor is a prestigious American department store chain, renowned for its wide range of high-quality fashion and accessories. Established in 1826, it stands as the oldest department store in the United States, offering consumers premium products including clothing, footwear, jewelry, beauty products, and home goods. Known for its innovative approach to retail and commitment to customer satisfaction, Lord & Taylor continues to be a trusted name in luxury shopping, blending tradition with modern style to meet the evolving needs of its customers.
Phone Number & Contact Info
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- Lord & Taylor Most Popular Number
- No contact number available.
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- [email protected]
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- Website
- lordandtaylor.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- New York, NY
Lord & Taylor Customer Service Overview
Lord & Taylor has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Lord & Taylor Support
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Months of unfulfilled refund promises, despite numerous contacts and emails, leaving the customer with unresolved issues and frustration.
From Kim P Vzo at 08/20/24 -
Ignored request to exchange defective luggage despite provided evidence. No exchange or refund given.
From Yiu Wan C at 04/01/24 -
Numerous emails exchanged regarding lost and damaged order. Despite requests for a tracking number and supervisor contact, no resolution provided. Seeking refund for unsalvageable items.
From Deborah L Nej at 02/23/24 -
Apologizing with repetitive, copied responses is insulting and ineffective. Customer service needs improvement.
From Shabnam H Aqo at 02/22/24 -
Insulting customers with repetitive, copy-pasted responses shows a lack of genuine support and consideration. Zero points for service.
From Shab H at 02/20/24 -
Contacted Lord & Taylor's customer service via email and text with no response; their chat function is non-operational, and no phone number is available.
From Stacy O Fxd at 02/18/24