Lorex Technology Customer Service Contacts
Lorex Technology Inc. is a leading provider of high-quality, innovative security cameras and surveillance systems. Renowned for advanced technology and top-tier solutions, Lorex offers a range of products designed for both home and business use. With features like 4K resolution, night vision, and smart home compatibility, Lorex Technology empowers customers to enhance their security and monitor their premises with confidence.
Phone Number & Contact Info
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- Lorex Technology Most Popular Number
- 888-425-6739
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- Website
- www.lorex.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Markham, Canada
Lorex Technology Customer Service Overview
Lorex Technology has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Mondays, while Tuesday have the longest wait times.
User Testimonials for Lorex Technology Support
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Unable to access cameras on a new phone; service rep couldn't assist without a TV setup.
From Guest-5931142 at 06/18/24 -
Unable to resolve my service issue upon contact with tech support.
From Guest-5933353 at 06/19/24 -
Poor communication, repetitive questioning, and resistance to honoring the warranty characterize their service. Customers deserve better.
From Stuart F Ejt at 03/11/24 -
Misguided tech advice led to initial success but later failures when expanding the system, highlighting a lack of clarity in support communications.
From Marc C Fho at 07/05/23 -
Called tech support for a camera issue; post-assistance, all cameras malfunctioned, and no warranty offered after 17 months of use. Advised to buy a new power cord, which failed to fix the system. Feel let down by the company’s response and product reliability.
From Dave S Xtg at 06/12/23
Frequently Asked Questions About Lorex Technology
Explore frequently asked questions about Lorex Technology to quickly find the information and support you need.
Zhejiang Dahua Technology Co., Ltd. (Dahua Technology), has entered into a definitive agreement to sell its wholly-owned subsidiary Lorex, a video security company headquartered in Canada with operations in North America and the U.K. to Skywatch a privately held cloud services company headquartered in Taipei, Taiwan.
Where is Lorex located? Lorex has head offices in Markham, Ontario, Canada and in Linthicum, Maryland, USA. We also have product warehouses in Markham, Indiana and California.
Best Buy, Home Depot, and Lowe's dropped Lorex (Dahua) products after IPVM and TechCrunch reached out to the retailers about them selling products from a manufacturer deemed a threat to US national security as well as being sanctioned for human rights abuses.
Reuben Klein, Lorex Technology Inc: Profile and Biography - Bloomberg Markets.