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Lowe's Customer Service Contacts
Lowe's Companies, Inc., a premier American retailer, excels in offering home improvement products and services. Based in Mooresville, North Carolina, Lowe's runs an extensive network of stores across the United States, catering to a wide range of home improvement needs.
Phone Number & Contact Info
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- Lowe's Most Popular Number
- 800-445-6937
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- [email protected]
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- Website
- www.lowes.com
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- Opening Hours:
- Mon-Sun 8:30am-6pm ET
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- Additional Contact numbers:
- 800-444-1408
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- Mailing Address:
Lowe's Customer Service Overview
Lowe's has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 37 seconds. The shortest wait times occur on Tuesdays, while Sunday have the longest wait times.
Top Reasons Customers Contact Lowe's
Customers contact Lowe's for various reasons. Most popular of them are questions like "Is It Possible to Merge Two Lowe's Accounts?".
User Testimonials for Lowe's Support
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Customer support experience involved delays, miscommunications, and an unclear resolution process. Customer Solutions and teams failed to resolve issues swiftly, leaving the customer frustrated and without a usable kitchen for months. Urgent need for a full refund is emphasized, highlighting dissatisfaction with the protracted experience and lack of updates.
From Kimberly S Cfr at 2024-04-08 -
Encountered poor support at store #1598; calls unanswered or ignored. The initial in-store experience was positive, thanks to Karema's helpfulness, but follow-up was frustrating, with no assistance after a major issue arose post-delivery. Case closed without notice; had to reopen it through another representative.
From Carlos H Qbf at 2024-08-19 -
Poor delivery service with late arrival and damage to the unit. Incomplete delivery forced a trip to the store, but the manager was unhelpful. Customer service cited a 48-hour return policy, providing no solution.
From raChelle K Mxu at 2023-03-11 -
The process was frustrating, involving repeated calls between vendors without clear information or resolution. Errors increased costs, and poor coordination left me to manage communication. Despite long delays and inaccurate installations, support was unhelpful and unresponsive, ultimately affecting my renovation timeline.
From Ramya R Knd at 2024-07-01 -
Difficulty finding customer feedback channels hints at a lack of valuing customer feedback.
From Terry P Fxy at 2024-09-23 -
Impossible to get a callback or schedule service; service is non-existent.
From joe m Lnx at 2024-10-19
Frequently Asked Questions About Lowe's
Explore frequently asked questions about Lowe's to quickly find the information and support you need.
Lowe's Companies Inc: Overview The company's product portfolio includes kitchen appliances, building materials, tools and hardware, and lawn and garden. It also offers rough plumbing and electrical, seasonal and outdoor living, paint, flooring, millwork, and outdoor power equipment.
Walmart is also publicly traded, and is not owned by any other company. While both Lowe's and Walmart are large retailers that operate in similar market segments, they are separate and independent companies.
No, Lowes and Home Depot are not owned by the same company. Lowes is based in Mooresville, NC and started as a southern chain. Home Depot started as a Southern California chain and expanded from there. Home Depot corporate is in Atlanta, GA.
Lowe's (LOW) Ownership Overview The ownership structure of Lowe's (LOW) stock is a mix of institutional, retail, and individual investors. Approximately 40.88% of the company's stock is owned by Institutional Investors, 0.10% is owned by Insiders, and 59.02% is owned by Public Companies and Individual Investors.