Lufthansa Customer Service Contacts
The Lufthansa Group, a global aviation conglomerate, operates through a diverse structure that includes Network Airlines, Eurowings, and Aviation Services. The Aviation Services division is further segmented into Logistics, MRO (Maintenance, Repair, and Overhaul), Catering, as well as Additional Businesses and Group Functions, showcasing the group's comprehensive reach in the aviation industry.
Phone Number & Contact Info
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- Lufthansa Most Popular Number
- 800-645-3880
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- [email protected]
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- Website
- www.lufthansagroup.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Cologne, Germany
Lufthansa Customer Service Overview
Lufthansa has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Lufthansa Support
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Rude and arrogant customer care agent refused assistance, leaving me frustrated and insulted. His dismissive behavior was unbelievable and deeply unsatisfactory.
From Nonna G at 10/11/24 -
Attempted to contact customer service without success regarding lost luggage.
From Guest-6147405 at 10/03/24 -
Rude customer service representatives and unresponsive communication channels, making it difficult to resolve issues.
From Robert M Bpj at 04/21/24 -
Difficulty finding contact numbers on the website, but helpful support once connected.
From Cat T Jat at 10/06/24 -
Agent rude and impatient, providing wrong information. Conflicting guidance on baggage payment between Lufthansa and Air Canada, resulting in confusion and frustration. Lack of proper training evident. Disheartening experience.
From Guest-6159820 at 10/09/24 -
Clear answers about reimbursement policy from customer service lacking.
From Roya P Rbn at 09/29/24
Frequently Asked Questions About Lufthansa
Explore frequently asked questions about Lufthansa to quickly find the information and support you need.
Deutsche Lufthansa AG, commonly known as Lufthansa, is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe both in terms of fleet size and passengers carried during 2019.
The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. The Lufthansa Group comprises the Passenger Airlines and Aviation Services segments.
The Lufthansa Group is an aviation group with operations worldwide. It is composed of the segments Network Airlines, Eurowings and Aviation Services. Aviation Services comprises the segments Logistics, MRO, Catering and Additional Businesses and Group Functions.
About. Headquartered in Frankfurt, Lufthansa is one of the largest airlines in Europe. The carrier operates an extensive network of regional services within Germany and Europe as well as the Asia Pacific, Middle East, North America, Latin America and Africa via primary hubs at Frankfurt and Munich airports.