My Profile
MagicJack Customer Service Contacts
MagicJack, often referred to simply as magicJack, offers a VoIP (Voice over Internet Protocol) service enabling users across the United States and Canada to place phone calls via the internet. Initially, using MagicJack necessitated the use of a computer.
Phone Number & Contact Info
-
- MagicJack Most Popular Number
- 800-624-4252
-
- Website
- www.magicjack.com
-
- Opening Hours:
- Mon-Fri 9am-11pm, Sat-Sun 9am-6pm ET
-
- Additional Contact numbers:
- 844-866-2442
-
- Mailing Address:
MagicJack Customer Service Overview
MagicJack has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 11 minutes. The shortest wait times occur on Fridays, while Wednesday have the longest wait times.
Top Reasons Customers Contact MagicJack
Customers contact MagicJack for various reasons. Most popular of them are questions like "Can I use MagicJack with a landline phone?", "Can I use MagicJack with a fax machine?", "How Do I Cancel My Subscription to MagicJack?".
User Testimonials for MagicJack Support
-
Experiencing delays and unhelpful transfer to billing, followed by disconnection.
From Natanael Jqm at 2024-10-28 -
Access to live tech support is difficult, with only FAQ options available.
From Jaia Ota at 2024-10-22 -
Getting issues resolved is challenging; chat redirects to a paid service without actual human interaction.
From Mary H Ous at 2024-09-25 -
Can't contact support directly after payment issues.
From Guest-6183315 at 2024-10-18 -
Difficulties reaching support. Unexpected charges when contacting them.
From Abubakar Vyv at 2024-09-27 -
Contacting MJ for customer service was problematic with my phone dead.
From Guest-6133720 at 2024-09-27
Frequently Asked Questions About MagicJack
Explore frequently asked questions about MagicJack to quickly find the information and support you need.
Cons: If you are a busy multitasker, you might be disappointed by magicJack as it only works on a high-speed Internet connection such as cable modem and DSL. We've heard customers encountered issues such as program crashing when they tried to run multiple tasks on their computers.
magicJack plans include a free U.S.-based number. VoIP and cellular services are available. magicJack for Business starts at $15.99 per line monthly.
Dan Borislow invented MagicJack in 2007 and, along with Donald Burns, invested $25 million to start the company. Borislow applied for patents with the U.S. government for the product. The first MagicJack product, released in 2007, was a USB device that allowed users to make phone calls over the Internet.
With the rise in the ubiquity of the smartphone, many people don't even have a home phone anymore, but MagicJack is still around, and actually offers more now than it ever has.