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Marcus by Goldman Sachs Customer Service Contacts
Marcus by Goldman Sachs is a leading online bank offering a range of personal finance solutions, including high-yield savings accounts, certificates of deposit, and personal loans. As a brand of the renowned investment bank Goldman Sachs, Marcus leverages over 150 years of financial expertise to provide easy-to-use products designed to help individuals maximize their savings and manage their debt. With a commitment to customer-centric features like no-fee personal loans and high-interest savings, Marcus by Goldman Sachs empowers consumers to achieve their financial goals with smart, accessible banking options.
Phone Number & Contact Info
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- Marcus by Goldman Sachs Most Popular Number
- 844-627-2872
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- Website
- www.marcus.com
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- Opening Hours:
- Mon-Fri 9am-10pm, Sat-Sun 9am-7pm ET
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- Additional Contact numbers:
- 855-730-7283 833-906-2224 833-720-6468 833-773-0988 833-773-0990
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- Mailing Address:
Marcus by Goldman Sachs Customer Service Overview
Marcus by Goldman Sachs has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 33%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Marcus by Goldman Sachs
Customers contact Marcus by Goldman Sachs for various reasons. Most popular of them are questions like "How Do I Open an Account with Marcus by Goldman Sachs?", "How Do I Recover a Hacked Marcus by Goldman Sachs Account?", "How Do I Close My Account with Marcus by Goldman Sachs?".
User Testimonials for Marcus by Goldman Sachs Support
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Agents laughing during conversation felt insulting. Awaiting positive response.
From Hasan T Haa at 2024-08-13 -
Disregard for complaints and incorrect credit processing is unacceptable. Lack of resolution after escalating issues is frustrating.
From Tatilla H at 2024-02-19 -
Inconsistent and unhelpful customer service with conflicting information and delayed responses led to frustration when trying to resolve a CD closure issue.
From el H Xwd at 2024-03-08 -
Communication issues about account transfer and company contact details.
From Darrell D Myx at 2024-05-06 -
Calls to customer service were frequent and unproductive, with staff unable to resolve or access account issues. Despite promises of follow-up, responses never materialized, leading to frustration and unresolved matters for over eight months. Calls continued without resolution, highlighting ineffectiveness.
From Jieru J at 2024-01-10 -
Efficient, courteous, and quick responses characterize superb customer service.
From Michael at 2021-06-29
Frequently Asked Questions About Marcus by Goldman Sachs
Explore frequently asked questions about Marcus by Goldman Sachs to quickly find the information and support you need.
The pros of banking with Marcus include competitive no-penalty CD rates, a variety of CD options, and minimal fees for its high-yield savings account. The cons of banking with Marcus include no physical locations, no mobile check deposit feature on its mobile app, and no checking or money market accounts.
In 2022, Goldman announced plans to shutter its consumer and wealth management segment, and move Marcus Invest and Marcus Deposits, which offers users high-yield savings accounts, to the asset and wealth management business.
Marcus by Goldman Sachs is a brand of Goldman Sachs Bank USA and offers high-yield online savings accounts and certificates of deposit. Marcus is an online platform and does not offer checking accounts or an ATM and branch network.
In 2016, Goldman Sachs launches Marcus by Goldman Sachs, an online platform offering personal loans and savings accounts to retail clients. In 2016, Goldman Sachs launched its consumer business, Marcus by Goldman Sachs, offering products and services designed to address consumer pain points regarding finance.