Marks & Spencer Customer Service Contacts
Marks & Spencer, commonly known as M&S, is a renowned British retail giant specializing in high-quality clothing, home products, and premium food items. Established in 1884, M&S has grown to become a staple of the UK shopping scene, synonymous with innovation, sustainability, and superior quality. With a global presence, Marks & Spencer continues to expand its reach, offering customers around the world a diverse range of products through its brick-and-mortar stores and comprehensive online platform.
Phone Number & Contact Info
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- Marks & Spencer Most Popular Number
- No contact number available.
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- Website
- corporate.marksandspencer.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- London, United Kingdom
Marks & Spencer Customer Service Overview
Marks & Spencer has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 13%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Marks & Spencer
Customers contact Marks & Spencer for various reasons. Most popular of them are questions like "What is Marks & Spencer's return policy?", "Do Marks & Spencer offer international shipping?", "What payment methods does Marks & Spencer accept?".
User Testimonials for Marks & Spencer Support
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Phone options were unhelpful, causing frustration without human assistance. Suggestion for human service presence if phone options fail.
From Colette W Qdy at 09/30/24 -
Disappointed in the service, unable to get assistance. Wishing for a callback from someone who can help.
From Joanna A Prm at 03/19/24 -
UK-based support expected when contacting customer services. Encountered unhelpful representative who lacked product knowledge and displayed a condescending attitude. No resolution provided.
From Payge Bsz at 04/04/24 -
Assistance needed for a return without a receipt.
From Hannibal Mmx at 08/24/24 -
Difficult to navigate initial contact; long wait times and risk of disconnection persist. Persevere through potential cut-offs to resolve issues. Frustration is common due to repeated calls.
From Kailia Mbr at 06/03/24 -
Email responses seem unrelated and unhelpful, as if the initial issue wasn't read properly.
From MROFitz at 10/25/24
Frequently Asked Questions About Marks & Spencer
Explore frequently asked questions about Marks & Spencer to quickly find the information and support you need.
Our dedication to quality in each and every fabric we manufacture has always set us apart from the competition. Marks and Spencer is a luxury brand that combines comfort and style as every fabric and clothing has a fashionable pattern and tasteful finishing touches.
Marks & Spencer PLC, one of the largest British retail clothing and food companies. Headquarters of the firm are in London. Marks & Spencer started in 1884 as a stall in an open market in Leeds, Yorkshire.
Marks and Spencer (MKS) Ownership Overview Approximately 14.50% of the company's stock is owned by Institutional Investors, 0.12% is owned by Insiders, and 85.38% is owned by Public Companies and Individual Investors.
Welcome to Marks & Spencer United States.