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Marriott Customer Service Contacts
Marriott International, Inc. is a leading global lodging company with an extensive portfolio of hotels and related lodging facilities. Founded by J. Willard Marriott in 1927, the company now operates in over 130 countries worldwide, offering more than 7,000 properties under 30 leading hotel brands. From luxurious full-service hotels and resorts to extended-stay suites and affordable accommodations, Marriott is renowned for its commitment to exceptional guest service and its innovation in the hospitality industry.
Phone Number & Contact Info
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- Marriott Most Popular Number
- 888-236-2427
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- [email protected]
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- Website
- www.marriott.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Bethesda, MD
Marriott Customer Service Overview
Marriott has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 25%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Fridays, while Monday have the longest wait times.
Top Reasons Customers Contact Marriott
Customers contact Marriott for various reasons. Most popular of them are questions like "What is Marriott Rewards?", "What is the difference between Marriott Executive Apartments and other Marriott hotels?", "Do Marriott Conference Centers offer Wi-Fi access?".
User Testimonials for Marriott Support
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Rude and unhelpful front desk agent, unresolved room issues despite multiple requests, and lack of contact from management led to frustration. Ineffective customer service and improper handling of complaints resulted in a negative experience.
From Charlotta R Rex at 2023-02-23 -
Difficulties getting issues resolved despite multiple complaints to both front desk and BonVoy Customer Service reflect poor standards.
From Bernardo C Rmf at 2024-08-27 -
Received rude email despite providing multiple confirmation numbers, resulting in frustration and unresolved issues.
From Amy S Pia at 2024-06-12 -
An hour spent changing a room type and adding a night due to multiple disconnected calls and repetitive information requests. Incorrect confirmation number given for a different hotel.
From Derrika Hpl at 2024-07-17 -
Efficiently updating contact details is crucial for uninterrupted communication.
From Cornelia Scz at 2024-05-28 -
Empathy lacking and responsibility not taken by staff members, causing frustration for guests.
From Da A at 2024-10-21
Frequently Asked Questions About Marriott
Explore frequently asked questions about Marriott to quickly find the information and support you need.
Bill Marriott is currently Executive Chairman and Chairman of the Board of Marriott International, while Richard Marriott is Chairman of the board for Host Hotels & Resorts, formerly Host Marriott Corporation. Marriott maintained extensive business connections within his LDS Church heritage and membership.
With over 30 hotel brands and 10,000 global destinations, you'll find the exact experience you're looking for with Marriott Bonvoy. Your world, and your journey, await. Where Can We Take You?
Is Hilton part of Marriott? No, Hilton is an independent hotel brand and not part of Marriott International.