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Marriott Hotels and Resorts Customer Service Contacts
Marriott Hotels and Resorts is a globally renowned hospitality company that offers a broad spectrum of accommodations and exceptional services for travelers worldwide. With a rich history dating back to 1927, Marriott has expanded to over 7,000 properties across 131 countries, providing luxurious stays and innovative experiences tailored to both leisure and business travelers. Known for its commitment to customer satisfaction and sustainability, Marriott Hotels and Resorts continues to lead the industry in offering high-quality accommodations, state-of-the-art amenities, and world-class customer service.
Phone Number & Contact Info
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- Marriott Hotels and Resorts Most Popular Number
- 800-535-4028
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- Website
- www.marriott.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 888-236-2427 800-228-9290 800-311-0708 800-321-7396
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- Mailing Address:
Marriott Hotels and Resorts Customer Service Overview
Marriott Hotels and Resorts has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 33%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Mondays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Marriott Hotels and Resorts
Customers contact Marriott Hotels and Resorts for various reasons. Most popular of them are questions like "Are pets allowed at Marriott Hotels and Resorts?", "What is the policy for smoking at Marriott Hotels and Resorts?", "What amenities are provided in the rooms at Marriott Hotels and Resorts?".
User Testimonials for Marriott Hotels and Resorts Support
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Poor interaction at the front desk, unresolved room issues, lack of communication, and unsatisfactory resolution attempts highlight the need for improved customer service. Managerial decisions exacerbated dissatisfaction, ultimately leading to unnecessary escalation. Marriott's customer service requires enhancement to avoid such situations in the future.
From Charlotta R Rex at 2023-02-23 -
Five complaints to front desk, three calls to BonVoy Customer Service, yet issues remain unresolved. Manager unresponsive, inviting to meet elsewhere. Signs claim "We want to make you happy," but service does not reflect this. Avoid future stays.
From Bernardo C Rmf at 2024-08-27 -
Rude response from a customer service rep despite multiple confirmations provided.
From Amy S Pia at 2024-06-12 -
Making reservation changes took over an hour and involved multiple calls, repeated information sharing, and errors.
From Derrika Hpl at 2024-07-17 -
Reliable assistance needed for updating contact information and retrieving customer number.
From Cornelia Scz at 2024-05-28 -
Not empathetic management and inadequate handling of issues. Lack of understanding of customer concerns.
From Da A at 2024-10-21
Frequently Asked Questions About Marriott Hotels and Resorts
Explore frequently asked questions about Marriott Hotels and Resorts to quickly find the information and support you need.
Marriott International is headquartered in Bethesda, Maryland. The company is the successor to the hospitality division of the Marriott Corporation, founded by J. Willard Marriott (1900–1985) and his wife Alice Marriott (1907–2000). Marriott International, Inc.
Is Hilton part of Marriott? No, Hilton is an independent hotel brand and not part of Marriott International.
Marriott Bonvoy encompasses 38 hotel brands ranging from luxury to mid-scale, including The Ritz-Carlton, St. Regis Hotels and Resorts, and W Hotels. Each brand offers unique experiences and amenities, from the opulence of Luxury Collection properties to the budget-friendly options of Fairfield Inn.