MasterCard Customer Service Contacts
MasterCard is a leading global payments & technology company that connects consumers, businesses, merchants, issuaries, and governments around the world. Founded in 1966, it facilitates the processing of payment transactions, including credit, debit, and prepaid cards, ensuring secure and efficient financial transactions. MasterCard's innovative products and services make everyday commerce activities easier, more secure, and more efficient for everyone, enhancing customer experience in over 210 countries.
Phone Number & Contact Info
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- MasterCard Most Popular Number
- 800-627-8372
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- [email protected]
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- Website
- www.mastercard.us
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Purchase, Harrison, NY
MasterCard Customer Service Overview
MasterCard has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 33 minutes. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.
Top Reasons Customers Contact MasterCard
Customers contact MasterCard for various reasons. Most popular of them are questions like "What Do I Do If My MasterCard Account Is Locked?", "How Do I Recover My MasterCard Account?".
User Testimonials for MasterCard Support
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Unresponsive to refund inquiries even after multiple emails and a lengthy wait.
From AtiegMohammed E at 09/17/24 -
Not a single support avenue works, leaving customers without assistance. Never using this service again.
From Lauren C Lud at 01/22/24 -
Difficulties finding contact options, poor phone connection, and hard-to-understand representatives.
From Yvette Halvirsen at 10/10/24 -
Uninformed representatives worsen already challenging situations.
From Jess at 09/25/24 -
Speaking to someone is challenging, and questions often go unanswered, leaving frustrations high.
From Christopher Hughes at 09/18/24 -
Unhelpful and delayed responses from support, including blocking calls and taking 49 days to reply on Twitter.
From Vinod at 06/07/24
Frequently Asked Questions About MasterCard
Explore frequently asked questions about MasterCard to quickly find the information and support you need.
Mastercard is owned by shareholders of Mastercard Inc., a U.S.-based global payments technology company headquartered in Purchase, New York and founded in 1966. Mastercard is the 2nd-largest credit card network in the United States, with 266.3 million cards in circulation.
Instead, Mastercard partners with financial institutions to issue cards on its network. Some of the biggest financial institutions that issue Mastercard credit cards include U.S. Bank, Synchrony Bank, Citi, Chase, Capital One, Barclays, Bank of America and Avant, though there are many others.
MasterCard is a technology firm in the global electronic payment industry responsible for processing electronic payments, through its full range of payment programs and services.
Although Mastercard and Visa cards are accepted almost everywhere in the globe, Visa cards have a few more advantages. Even with a Visa card at the most basic level, you can access advantages like stolen or lost card reporting, urgent card replacement, emergency cash disbursement, roadside dispatch, and zero liability.