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McAfee Customer Service Contacts
McAfee stands as a global pioneer in internet security, emphasizing safeguarding individuals over gadgets. Tailored to meet the unique requirements of our users, our offerings foster a secure online experience with seamless, user-friendly solutions, enabling users to navigate the digital world with assurance.
Phone Number & Contact Info
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- McAfee Most Popular Number
- 866-622-3911
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- Website
- www.mcafee.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-937-2237
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- Mailing Address:
- San Jose, CA
McAfee Customer Service Overview
McAfee has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes and 57 seconds. The shortest wait times occur on Tuesdays, while Sunday have the longest wait times.
Top Reasons Customers Contact McAfee
Customers contact McAfee for various reasons. Most popular of them are questions like "What is the difference between McAfee Total Protection and McAfee LiveSafe?", "What are the system requirements for McAfee antivirus software?", "Does McAfee provide protection for mobile devices?".
User Testimonials for McAfee Support
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Contacted many times regarding service issues, I received a service request number but no resolution or refund, despite others facing similar problems.
From James at 2023-12-01 -
Support failed to remove me from the mailing list after repeated requests; non-compliance with EU law is evident.
From TeoX at 2024-10-21 -
Told a partial refund of £22.50 for an unexpected charge is disappointing and unprofessional.
From Alessandro Costanza at 2024-10-06
Frequently Asked Questions About McAfee
Explore frequently asked questions about McAfee to quickly find the information and support you need.
The current owner of McAfee is a group led by the American private equity firm, Advent International, alongside co-investors Permira Advisers and Crosspoint Capital. This acquisition took place in late 2021. The deal valued McAfee at $14 billion.
In November 2017, McAfee acquired Skyhigh Networks, a CASB security company. The acquisition closed January 3, 2018. In March 2021, Symphony Technology Group acquired McAfee Enterprise, including Skyhigh Networks.
On 5 October 2020, McAfee was arrested in Spain at the request of the United States Department of Justice for tax evasion. The June indictment, which was unsealed upon his arrest, alleged he earned millions of dollars from 2014 to 2018, and failed to file income tax returns.
The British-American tech mogul had been in the Barcelona-area Brians 2 jail for eight months following his arrest after years on the run from U.S. authorities. Although the autopsy had already determined he died by suicide, his family had filed an appeal asking for a more in-depth investigation into his death.