McDonald's Customer Service Contacts
Founded in 1940 by brothers Richard and Maurice McDonald in San Bernardino, California, McDonald's began as a humble barbecue restaurant before evolving into the largest fast-food chain globally by revenue. This iconic American brand has become synonymous with quick, affordable meals and continues to expand its presence worldwide, serving millions of customers daily.
Phone Number & Contact Info
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- McDonald's Most Popular Number
- 800-244-6227
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- [email protected]
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- Website
- www.mcdonalds.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Chicago, IL
McDonald's Customer Service Overview
McDonald's has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 51 seconds. The shortest wait times occur on Tuesdays, while Sunday have the longest wait times.
Top Reasons Customers Contact McDonald's
Customers contact McDonald's for various reasons. Most popular of them are questions like "Are McDonald's fries vegetarian?", "What are McDonald's opening hours?", "Can I order McDonald's food for delivery?".
User Testimonials for McDonald's Support
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Rude behavior from the order-taker and an accusation made in front of the manager led to a heated exchange. Manager was initially polite but the staff's misconduct escalated the situation.
From Rochelle C Yfo at 10/27/23 -
Store needs better food checks before serving.
From Brian G Asr at 10/26/24 -
Poor service with frequent missing items in delivery orders, including receiving incorrect delivery after a long wait.
From Lee Stark at 09/11/24 -
Absolutely useless manager with no apology or goodwill. Could really benefit from customer service and manager training.
From Holly Allan at 09/04/24 -
Terrible service in a dirty restaurant.
From Nicole at 09/19/24 -
Customer service often neglects feedback, leaving complaints unanswered and ignoring missing items or mistakes in orders.
From Tvocals at 08/29/24