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Megabus Customer Service Contacts
Megabus serves as a branch of Coach USA/Coach Canada, offering budget-friendly bus services across various regions including the eastern, southern, midwestern, western, and Pacific areas of the United States, as well as the Canadian provinces of Ontario and Quebec. This service is the North American counterpart to the United Kingdom's Megabus UK, operating under the umbrella of Coach USA's subsidiaries as Megabus USA.
Phone Number & Contact Info
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- Megabus Most Popular Number
- 877-462-6342
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- [email protected]
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- Website
- us.megabus.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 908-372-6115 908-282-7420 908-354-3330
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- Mailing Address:
- Perth, United Kingdom
Megabus Customer Service Overview
Megabus has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 25%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 10 minutes. The shortest wait times occur on Fridays, while Monday have the longest wait times.
Top Reasons Customers Contact Megabus
Customers contact Megabus for various reasons. Most popular of them are questions like "What is the baggage allowance on Megabus?", "Is there Wi-Fi available on Megabus?", "Are there any discounts available for Megabus tickets?".
User Testimonials for Megabus Support
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Difficulty contacting customer service through phone and email, a broken rescheduling link, and unexpected additional charges created a frustrating experience.
From Michelle J Ddm at 2024-08-24 -
Treated harshly and aggressively when requesting a refund.
From Daniel F Gjp at 2024-07-01 -
Unhelpful representatives resisted refund despite acknowledging their company's mistake, directing me to a non-working email for assistance. Partial credit was offered instead of a full refund. Discrepancies in information caused issues.
From Guest-5948971 at 2024-06-26 -
Very helpful team resolved issues quickly.
From Letha Zgm at 2024-08-30 -
No customer service available to calm passengers during a 2-hour delay at Victoria Coach Station.
From Abimbola Olasupo at 2024-09-20 -
Unable to assist or offer compensation during a ticket price discrepancy.
From Laura N at 2024-09-26
Frequently Asked Questions About Megabus
Explore frequently asked questions about Megabus to quickly find the information and support you need.
Its parent company, Coach USA, filed for bankruptcy in June. Megabus is handing over its routes between cities in the Northeast to other operators and discontinuing some routes in the South altogether.
Megabus is an intercity bus service of Coach USA/Coach Canada operating in the eastern, southern, midwestern, western, and Pacific United States and in the Canadian provinces of Ontario and Quebec. It is the North American service equivalent to Megabus UK. Coach USA subsidiaries: Megabus USA.
Megabus has shut down its operations in Texas, effective Aug. 16, according to a notice on the company's website. Routes connecting Dallas, Austin, San Antonio and Houston were discontinued, according to the notice.
Megabus has major North American transportation hubs around the US and Canada, serving over 500 different cities and university campuses.