Mercari Customer Service Contacts
Mercari revolutionizes the C2C marketplace through its user-friendly app, enabling individuals to effortlessly sell unwanted items right from their smartphones. This platform offers a distinct and innovative user experience that transforms the traditional approach of trading secondhand goods, which was previously limited to physical stores.
Phone Number & Contact Info
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- Mercari Most Popular Number
- 888-325-2168
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- Website
- www.mercari.com
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- Opening Hours:
- Mon-Fri 8am-6pm PT
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- Mailing Address:
- Minato City, Tokyo, Japan
Mercari Customer Service Overview
Mercari has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Mercari
Customers contact Mercari for various reasons. Most popular of them are questions like "Are there any fees for selling on Mercari?", "What is Mercari's return policy?", "Can I cancel an order on Mercari?".
User Testimonials for Mercari Support
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Paying for customer support is frustrating, especially with inconsistent charges. Seeking assistance should be straightforward.
From Kimberly D Guk at 09/26/24 -
Excuses provided instead of solutions when seeking a refund.
From Paul B Yju at 07/29/24 -
Slow response to issues and unsatisfactory resolution. Sided with a scammer, placing undue burden on seller to track the package location within 13 days.
From Brandi Goldtrap at 10/15/24 -
Getting nowhere after four days of contact with them.
From Justin at 10/24/24 -
Inconsistent responses and reluctance to issue refunds, despite confirmed returns, show inadequate support.
From Jennie Casavant at 10/26/24 -
Zero customer support and constant messages about closing the case were frustrating after purchasing a faulty printer.
From Tony Baseil at 10/24/24
Frequently Asked Questions About Mercari
Explore frequently asked questions about Mercari to quickly find the information and support you need.
Mercari is a C2C marketplace where individuals can enjoy buying and selling items. Through our unique payment deposit system and our use of AI to monitor for fraud, anyone can enjoy safe and secure transactions. Merpay is a mobile payment service within the Mercari app.
Mercari, Inc. (TYO: 4385) is a Japanese e-commerce company founded in 2013.
Yes, Mercari is a legitimate website and shopping platform. Originally started and founded in Japan by entrepreneur Shintaro Yamada, the company has since established a branch in the USA that's based in Palo Alto, California.
Mercari US's main headquarters is located at Palo Alto, California 94306 US. The company has employees across 3 continents, including North AmericaAsiaEurope.