Metro PCS Customer Service Contacts
Metro PCS, now known as Metro by T-Mobile, is a prominent prepaid wireless service provider in the United States. Offering a wide range of affordable phone plans, Metro PCS leverages T-Mobile's extensive 4G LTE and 5G networks to ensure high-quality connectivity and speed. Known for its no-contract and budget-friendly phone services, Metro PCS is a top choice for customers seeking reliable mobile solutions without the long-term commitment.
Phone Number & Contact Info
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- Metro PCS Most Popular Number
- 888-863-8768
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- [email protected]
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- Website
- www.metrobyt-mobile.com
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- Opening Hours:
- Mon-Sun 4am-12am PT
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- Additional Contact numbers:
- 800-373-2876
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- Mailing Address:
- Richardson, Texas, United States
Metro PCS Customer Service Overview
Metro PCS has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 4 seconds. The shortest wait times occur on Tuesdays, while Sunday have the longest wait times.
Top Reasons Customers Contact Metro PCS
Customers contact Metro PCS for various reasons. Most popular of them are questions like "How Do I Recover My Account Access to Metro PCS?", "Is Metro PCS the Cheapest Cellphone Service?", "How Do I Open a Metro PCS Account?".
User Testimonials for Metro PCS Support
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Helpful representative ensured payment processed, but issue with repetitive verification messages caused distress.
From Reginad2191 at 07/11/24 -
Can't reach a person; all interactions are automated, making it difficult to resolve issues.
From William J Bix at 07/14/24 -
Overcharged by $60 with no assistance from the service team, despite evidence. Left with locked phones and no resolution, impacting our ability to pay bills. Feeling neglected by support.
From Ray L Yqd at 09/04/24 -
Numerous calls and store visits have been fruitless, met with rudeness and lack of knowledge. Please resolve via email.
From William C Qib at 10/11/24 -
Assistance to hurricane victims misrepresented by Metro PCS, leaving customers without service.
From Phillip S Ole at 10/23/24 -
Trying for days to get my Transfer Pin. Appreciate email delivery, as texts and emails are my only communication options now. Thanks.
From Victoria W Kbv at 10/24/24
Frequently Asked Questions About Metro PCS
Explore frequently asked questions about Metro PCS to quickly find the information and support you need.
Metro is powered by T‑Mobile––America's largest 5G network. And while 5G grows, you can count on our 4G LTE network that connects 99% of Americans. See full terms.
Metro by T-Mobile®: Prepaid Phone Plans, Devices & More.
AT&T is one of the three major wireless networks popular in the United States, and Metro by T-Mobile is an MVNO that operates on, well, T-Mobile's network. It provides affordable plans with the caveat that it is more likely to experience data deprioritization than major wireless providers.