MetroNet Customer Service Contacts
Discover Metronet, awarded PCMag's "Fastest Major ISP for 2024." We deliver ultra-fast multi-gigabit internet services to both residential and commercial customers in numerous cities including Colorado Springs, Des Moines, Indianapolis, Lexington, Norfolk, Tallahassee, and over 300 additional communities throughout 17 states. Join the forefront of internet technology with Metronet and experience unparalleled connectivity.
Phone Number & Contact Info
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- MetroNet Most Popular Number
- 833-993-2324
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- [email protected]
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- Website
- www.metronet.com
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- Opening Hours:
- Mon-Fri 9am-11pm ET
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- Mailing Address:
MetroNet Customer Service Overview
MetroNet has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
User Testimonials for MetroNet Support
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Lack of timely support for critical issues, leaving customers stranded.
From Lavelle Cgy at 2024-07-24 -
Customer support is inadequate, unable to transfer personal information to a new phone.
From Guest-6003080 at 2024-07-22 -
Dissatisfaction with customer service among many users.
From Jesusita T at 2024-06-17 -
On hold for an hour and a half. Need for more call center staff.
From Guest-5757947 at 2024-04-02 -
Difficult reaching support; on hold for over 30 minutes without response.
From Dianne S Tzz at 2024-04-02 -
Horrible experience with customer service.
From Guest-5704292 at 2024-03-14
Frequently Asked Questions About MetroNet
Explore frequently asked questions about MetroNet to quickly find the information and support you need.
Metronet, based in Evansville, Indiana, is owned by Oak Hill Capital and the Cinelli family, with KKR as a minority investor. The sale to the new T-Mobile/KKR joint venture is scheduled to close in 2025, pending regulatory approval.
Is Metronet owned by AT&T? No, Metronet is not owned by AT&T.
T-Mobile and investment firm KKR have formed a joint venture (JV) to acquire fiber service provider Metronet. The fiber provider reaches over 300 communities and more than 2 million homes in 17 states. Metronet is both a pure-play fiber company and independent FTTH operator.
High-Speed Fiber Internet Service Provider. Metronet.