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Michaels Customer Service Contacts
Michaels Companies, a private entity based in Texas, employs around 45,000 staff members. This company prominently dominates the U.S. market across several sectors, including Hobby & Toy Stores, Fabric, Craft & Sewing Supplies Stores, and Online Hobby & Craft Supplies Sales.
Phone Number & Contact Info
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- Michaels Most Popular Number
- 800-642-4235
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- [email protected]
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- Website
- www.michaels.com
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- Opening Hours:
- Mon-Fri 9am-5pm ET
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- Mailing Address:
- Irving, TX
Michaels Customer Service Overview
Michaels has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Thursdays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Michaels
Customers contact Michaels for various reasons. Most popular of them are questions like "What is Michael Stars?".
User Testimonials for Michaels Support
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Assistance encountered difficulty with senior discount. Some retail staff lack helpfulness.
From Guest-6199958 at 2024-10-26 -
Disappointed by overall experience and lack of clear information on shipping fees. Will seek alternatives for crafting supplies in the future.
From Guest-6163632 at 2024-10-10 -
Very upset with treatment. Requested immediate action. Never returning.
From Guest-6053086 at 2024-08-17 -
Unable to update email address, instructed to call support.
From Tricia K Kmq at 2024-05-09 -
Assured by staff about product being the same, but unable to return once opened. Misleading information led to an unsatisfactory purchase.
From Jan P Oij at 2023-12-06 -
Called customer service, promised a district manager would contact me, still awaiting response.
From Jonahtan Vdy at 2024-03-25
Frequently Asked Questions About Michaels
Explore frequently asked questions about Michaels to quickly find the information and support you need.
In July, the company downsized its headquarters but remained in Irving, Texas. On March 3, 2021, The Michaels Companies management agreed to be acquired by venture capital firm Apollo Global Management for $22 per share, or $3.3 billion, and the company was to be taken private.
As a reminder, Michaels was taken private in March 2021 for $3.3B by Apollo Global Management. Michaels Stores, Inc.
Last known market cap: $3.14 Billion As of October 2024 The Michaels Companies has a market cap of $3.14 Billion. This makes The Michaels Companies the world's 3526th most valuable company by market cap according to our data.
Michaels' growing mix of high-margin private brand products is adding to profitability as well. As a result, Michaels' generated reported FOCF of $136 million in 2023, up from a cash deficit of $255 million in 2022.