Mint Mobile Customer Service Contacts
Mint Mobile is a revolutionary telecommunications company that offers affordable prepaid mobile phone services in the United States. Renowned for its cost-effective plans and exceptional coverage, Mint Mobile leverages the T-Mobile network to provide reliable 4G LTE and 5G services. With flexible payment options and no contract commitments, Mint Mobile stands out as a premier choice for budget-conscious consumers seeking quality mobile services.
Phone Number & Contact Info
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- Mint Mobile Most Popular Number
- 800-683-7392
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- [email protected]
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- Website
- www.mintmobile.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Costa Mesa, California, U.S
Mint Mobile Customer Service Overview
Mint Mobile has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 43 seconds. The shortest wait times occur on Sundays, while Tuesday have the longest wait times.
User Testimonials for Mint Mobile Support
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Chat is unresponsive and phone numbers are all automated, making it frustrating to get a simple question answered.
From rai o Qin at 10/19/24 -
Numerous interactions over seven months provided no reliable solution or accountability from customer service. False promises and poor communication were rampant, with no single point of contact. Eventually, they admitted to lies and refunded only a fraction, despite earlier commitments to resolve the issues.
From Mason H Crv at 04/12/24 -
Difficulties reaching Mint's customer service for phone unlocking. Numerous attempts with conflicting responses and unfulfilled promises led to frustration and distrust. Assurance from multiple reps, but no resolution. Feels deliberately obstructive.
From Richard Warren at 06/25/24 -
Confusion and misinformation abound, with customer service insisting on a nonexistent shipment and creating unnecessary delays. Difficulty in connecting with support areas and being put on hold repeatedly. Finally, promises of shipment and potential compensation were made.
From Joseph M Ctq at 09/16/24 -
Overseas outsourcing and improperly trained agents cause stress and misinformation. Delays in service due to tech glitches and difficulty reaching knowledgeable help. Little known support knowledge on social media.
From Julie S Iay at 07/30/24 -
Offshore reps offered reassurances without solving issues, and miscommunication on pricing left us frustrated. A supervisor later suggested switching to a family plan.
From John g Msw at 08/07/24
Frequently Asked Questions About Mint Mobile
Explore frequently asked questions about Mint Mobile to quickly find the information and support you need.
As an MVNO, Mint Mobile operates on the T-Mobile network, which offers 5G coverage to more than 330 million people in the U.S. Mint Mobile has some of the cheapest cell phone plans, and if you're using less data than your plan calls for, the company will notify you so you can switch plans to save money.
History. The company was founded in 2015 as Mint SIM, a subsidiary of Ultra Mobile, by Ultra Mobile founder, and Rizwan Kassim. In November 2019, the corporate spin-off of the company from Ultra Mobile was completed and Ryan Reynolds acquired 20–25% ownership in it.
T-Mobile acquired Mint from the Ka'ena Corporation, which is also selling smaller mobile properties Ultra Mobile and Plum to the wireless giant.
Does Mint Mobile use AT&T towers? Mint mobile works on the GSM network, which is utilized by both AT&T and T-Mobile rather than Verizon. As a mobile virtual network operator (MVNO), Mint is compatible with the same phones and devices as both services.