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MyHeritage.com Customer Service Contacts
MyHeritage offers a comprehensive online genealogy platform, developed in 2003 by the Israel-based company MyHeritage. This versatile platform is accessible through its website, mobile app, and dedicated software, providing users with tools to create family trees, upload and explore photos, and delve into an extensive archive of over 19.9 billion historical records and other valuable features.
Phone Number & Contact Info
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- MyHeritage.com Most Popular Number
- 844-994-1888
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- Website
- www.myheritage.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
MyHeritage.com Customer Service Overview
MyHeritage.com has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 25%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Wednesdays, while Monday have the longest wait times.
User Testimonials for MyHeritage.com Support
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Agitated with the customer service, I canceled my trial early, yet faced an unwarranted charge I couldn't afford. A prompt refund is requested.
From Patricia A Hlm at 2024-10-20 -
Difficulties faced in reaching assistance, with multiple attempts leading to a messaging service. Concerns about potential charges for American call.
From Janelle R Ihu at 2024-10-15 -
Poor contact service, difficult to get assistance.
From Janelle R Ihu at 2024-10-11 -
Support not meeting needs or expectations.
From Lx at 2024-10-28
Frequently Asked Questions About MyHeritage.com
Explore frequently asked questions about MyHeritage.com to quickly find the information and support you need.
MyHeritage is owned by Francisco Partners, a San Francisco-based global private equity firm that specializes in investments in technology and technology-enabled businesses.
MyHeritage is the brainchild of tech veteran and experienced genealogist Gilad Japhet. His entrepreneurial vision and passion for family history have grown MyHeritage from a garage startup into a world-leading consumer web company with tens of millions of users around the world.
MyHeritage scores 3 out of 5 stars in our comprehensive review. While MyHeritage's DNA test provides autosomal genetic data and a wide range of genetic genealogy tools, their DNA test misses out on important ancestry and health data from the mitochondrial chromosome and Y chromosome.
The company is headquartered in Or Yehuda, Israel, with additional offices in Tel Aviv, Israel, Lehi, Utah, Kyiv, Ukraine, and Burbank, California.