National Car Rental Customer Service Contacts
National Car Rental is a premier car rental company renowned for its wide array of modern, reliable vehicles and exceptional customer service. Offering a seamless rental experience, National caters to business and leisure travelers with convenient locations across the United States and around the world. With its signature Emerald Club, customers enjoy expedited service and rewards, making it a top choice for frequent travelers seeking efficiency and value.
Phone Number & Contact Info
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- National Car Rental Most Popular Number
- 800-227-7368
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- [email protected]
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- Website
- www.nationalcar.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-367-6767 844-382-6875
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- Mailing Address:
- 3819 Presidential Blvd, Austin, TX 78719
National Car Rental Customer Service Overview
National Car Rental has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 30%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 25 minutes. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.
Top Reasons Customers Contact National Car Rental
Customers contact National Car Rental for various reasons. Most popular of them are questions like "How Do I Submit a Complaint About My Rental to National Car Rental?", "What is the minimum age to rent a car from National Car Rental?", "Do I need insurance to rent a car from National Car Rental?".
User Testimonials for National Car Rental Support
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Customer service was unhelpful; refused to assist in verifying age with the agent despite my long-term patronage. Denied access to security footage, offered no apology, and left me stranded. Manager uncooperative, escalating the situation unnecessarily. Frustrated and disappointed with their lack of empathy and support.
From Nio at 05/27/24 -
Unhelpful staff refused assistance despite polite requests, showing a dismissive attitude toward policy explanations. Shocking disregard for customer needs. Never renting from them again.
From Dan A Fff at 02/06/24 -
Difficulty in reaching specific agencies directly. Previous inquiry not received by the call center. Contact numbers often redirect incorrectly.
From Guest-5806714 at 04/20/24 -
Effort made by the Billing department after incorrect numbers were provided by reps.
From Guest-5805226 at 04/19/24 -
Worthless and unacceptable service, with no response after 15 calls and multiple messages since August 31st.
From Tom H Rmx at 10/13/22 -
Call lacked compassion and assistance, failed to resolve billing issue, offered inadequate credit. Repeated calls yielded no satisfactory response.
From Christine S Zgv at 10/31/21
Frequently Asked Questions About National Car Rental
Explore frequently asked questions about National Car Rental to quickly find the information and support you need.
National Car Rental is a private American rental car agency based in Clayton, Missouri, United States. National is owned by Enterprise Holdings, along with other agencies including Enterprise Rent-A-Car, and Alamo Rent a Car.
These eight brands are all members of three larger car rental companies. Enterprise Holdings (Enterprise, National and Alamo). Avis Budget Group (Avis and Budget). Hertz Corporation (Hertz, Dollar and Thrifty).
Louis, Missouri. In 1974 the company settled in Minneapolis, where it remained for 23 years, until 1998, the year in which it moved its corporate offices to Florida. In 2007, the National Car Rental brand was acquired by Enterprise Holdings, headquartered in St.
Avis is owned by Avis Budget Group, Inc.