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National Grid Customer Service Contacts
National Grid is a leading energy company specializing in the transmission and distribution of electricity and natural gas. Serving millions of customers across the Northeastern US and the UK, National Grid plays a crucial role in connecting people to reliable energy sources. The company is also at the forefront of the energy transition, investing in renewable energy and infrastructure to support sustainable growth.
Phone Number & Contact Info
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- National Grid Most Popular Number
- 800-322-3223
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- Website
- www.nationalgrid.com
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- Opening Hours:
- Mon-Fri 7am-7pm ET
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- Additional Contact numbers:
- 800-642-4272 718-643-4050 781-907-1000 800-233-5325 800-930-5003
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- Mailing Address:
- London, United Kingdom
National Grid Customer Service Overview
National Grid has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 30%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 15 minutes. The shortest wait times occur on Fridays, while Wednesday have the longest wait times.
Top Reasons Customers Contact National Grid
Customers contact National Grid for various reasons. Most popular of them are questions like "How Do I Change the Address on My National Grid Account?", "How Do I Set Up Service with National Grid?", "How Do I Switch the National Grid Bill into My Name?".
User Testimonials for National Grid Support
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Terrible app, website, and phone system with agents lacking knowledge. Can't find balance online or through the app, leading to late payment notices despite assurances from agents. Frustrating misinformation and system errors during attempts to fix issues.
From Joanne h Ngf at 2024-01-31 -
Unreliable service with misleading hours, creating frustration for those seeking assistance.
From Jeret Ron at 2023-12-02 -
Called customer service 78 times without resolution, issue remains under investigation for 3 months.
From Guest-5056224 at 2023-09-05 -
Kind and friendly interaction with customer service impressed both my wife and me.
From Iulia T Bwr at 2023-03-11 -
Help from customer service ensured my bank routing number was corrected promptly via a direct call today.
From Carol B Xct at 2023-02-20 -
Calling the provided phone number revealed it was out of service. How convenient when seeking charge clarification.
From Guest-3658004 at 2022-06-10
Frequently Asked Questions About National Grid
Explore frequently asked questions about National Grid to quickly find the information and support you need.
Since the privatisation of the Central Electricity Generating Board in 1990, the National Grid in England and Wales is owned by National Grid plc. In Scotland the grid is owned by ScottishPower Transmission in the south, and by SSE in the north.
At National Grid, we are committed to delivering safe and reliable energy to the customers and communities we serve. We are one of the largest investor-owned energy companies in the US — serving more than 20 million people throughout New York and Massachusetts.
National Grid is an energy company operating in the UK and the US. We play a vital role in connecting millions of people to the energy they use.
A proposed Settlement has been reached in a class action lawsuit involving certain claims that National Grid and its debt collectors made calls with automated dialers and/or prerecorded or artificial voice messages to cellular telephones related to: (1) the payment or status of a current or past National Grid Utility ...