NationStar Mortgage Customer Service Contacts
NationStar Mortgage, now known as Mr. Cooper, is a leading mortgage service provider in the United States, offering a wide range of home loan options, refinancing, and mortgage servicing. Renowned for its customer-centric approach, Mr. Cooper focuses on enhancing the homeownership experience through personalized services and advanced digital solutions. With a commitment to transparent communication and innovative mortgage solutions, Mr. Cooper empowers homeowners to make informed financial decisions regarding their home financing needs.
Phone Number & Contact Info
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- NationStar Mortgage Most Popular Number
- 800-306-9027
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- Website
- www.mrcooper.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 469-549-2000 877-450-8638
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- Mailing Address:
- Coppell, TX
NationStar Mortgage Customer Service Overview
NationStar Mortgage has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 29%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 17 minutes. The shortest wait times occur on Mondays, while Friday have the longest wait times.
Top Reasons Customers Contact NationStar Mortgage
Customers contact NationStar Mortgage for various reasons. Most popular of them are questions like "What are the current interest rates for NationStar mortgages?", "What documents are required for a mortgage application with NationStar?", "Are there any penalties for early mortgage repayment with NationStar?".
User Testimonials for NationStar Mortgage Support
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Call center lacks knowledgeable staff and effective communication, failing to call back or answer calls, raising concerns about competence and payment accuracy.
From Porscha D at 03/01/21 -
Awful customer service, dismissive and unhelpful, leaving customers frustrated.
From CODY S Qbn at 11/15/20 -
No interest in customer, agents powerless to correct or adjust issues. Night and day opposite of Seterus.
From Guest-1655379 at 09/16/19 -
Helpful and polite representatives await, though reaching them can be a hassle.
From Linda at 09/18/24 -
Terrible experience with endless phone prompts made reaching a representative impossible.
From Patricia Engle at 09/18/24 -
Great follow-up from Jessica, although the task wasn't completed due to processing delays. She scheduled another call to ensure resolution.
From Luigi Saputelli at 09/13/24
Frequently Asked Questions About NationStar Mortgage
Explore frequently asked questions about NationStar Mortgage to quickly find the information and support you need.
Nationstar Mortgage LLC, doing business as Mr. Cooper, is a home loan servicer headquartered based in Dallas, Texas, area. It is the consumer-facing mortgage lender and servicer of its parent company Mr. Cooper Group.
Cooper as its new name, a release from the company said the name was chosen to “personify the next generation of home loan servicing and lending,” and “represents a more personal relationship customers can have with their home loan company by recognizing the critical role of a customer advocate in delivering a positive ...
Your account was transferred because your previous servicer sold your loan to us, your new servicer. It is very common for mortgage loans to be sold between servicers. Hundreds of thousands of loans change hands in this way every year.
Mr. Cooper is a non-bank mortgage lender and servicer that operates throughout the U.S. The lender, formerly Nationstar, offers a number of mortgage options, including low-down payment conventional loans, investment property loans and FHA and VA loans, along with free 45-day rate-locks.