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Navient Customer Service Contacts
As a premier provider of education financing and business processing services, our company stands at the forefront of the industry, catering to both individual and government clientele. With years of proven expertise and a commitment to data-driven strategies, we consistently achieve outstanding outcomes for all our customers and partners.
Phone Number & Contact Info
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- Navient Most Popular Number
- 877-770-4157
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- [email protected]
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- Website
- navient.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 888-272-5543 800-848-0979 317-570-7397
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- Mailing Address:
- Herndon, VA
Navient Customer Service Overview
Navient has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 13%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 15 minutes. The shortest wait times occur on Thursdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Navient
Customers contact Navient for various reasons. Most popular of them are questions like "How Do I Reset My Password or Recover My Locked Navient Account?", "Are There Navient Benefits for Military Members?", "What is the interest rate on Navient loans?".
User Testimonials for Navient Support
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Representatives speak too quickly and unclearly. Poor listening skills. Consistently redirect to ineffective website.
From Jamaya Vhk at 2024-04-21 -
Verified document over the phone with customer service.
From Traci P Ged at 2023-07-12 -
Unable to get help from customer service for a decade-long name change issue.
From Phillips F at 2023-10-18 -
Unhelpful representative interrupted me repeatedly, making it difficult to resolve my access issue.
From Jeannette M Ivb at 2023-11-07 -
Long hold times and unhelpful service compounded my payment issue, leading to overdraft fees.
From Nicholas L Sjo at 2023-08-12 -
Unintuitive and lacking transparency, the customer service is inadequate.
From April Gray at 2022-11-12
Frequently Asked Questions About Navient
Explore frequently asked questions about Navient to quickly find the information and support you need.
Navient also offers federal student loan forgiveness for borrowers who work in public service, make payments for 20 to 25 years under an income-driven repayment plan, become totally and permanently disabled, or teach in low-income schools.
In 2022, 39 state attorneys general announced a $1.85 billion settlement with Navient for originating predatory student loans in addition to its forbearance steering practices. In 2021, Navient's contract with the Department of Education to service Direct Loans finally ended.
Navient's student loan portfolio is split between private student loans and commercially held loans from the Federal Family Education Loan Program (FFELP).
Navient is no longer servicing federal loans owned by the U.S. Department of Education. These loans were transferred to a new servicer, Aidvantage, in January 2022.