Nectar Mattress Customer Service Contacts
Nectar Mattress Company is a premier provider of sleep solutions, renowned for its innovative memory foam mattresses designed to provide optimal comfort and support. With a commitment to quality and customer satisfaction, Nectar offers a 365-night sleep trial and a forever warranty, ensuring a risk-free purchase. Their mattresses are crafted with eco-friendly materials and boast advanced cooling technology, making Nectar a top choice for environmentally conscious consumers seeking a restful night’s sleep.
Phone Number & Contact Info
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- Nectar Mattress Most Popular Number
- 888-863-2827
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- Website
- www.nectarsleep.com
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- Opening Hours:
- Mon-Sun 6am-9pm ET
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- Mailing Address:
Nectar Mattress Customer Service Overview
Nectar Mattress has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 30%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.
User Testimonials for Nectar Mattress Support
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Apologies given without action after multiple service calls, unable to cancel order.
From Burnett D at 08/09/23 -
Felt ignored after contacting support about a malfunctioning king bed. Immediate response expected after a $4000 purchase.
From Robert G Sdw at 08/04/24 -
Contact expected within 24 to 48 hours was disappointing after a significant purchase.
From Robert G Sdw at 08/04/24 -
Assurances about quick shipping led to confusion, with no following updates or supervisor availability, forcing repeated customer calls.
From Kathie S Qvx at 08/30/24 -
Concerns about my issue appeared unimportant; it felt like the representative was eager to end the day.
From Rebekah J Gzi at 05/13/24 -
Unhappy with service, won't recommend.
From kelly s Ddy at 06/28/24
Frequently Asked Questions About Nectar Mattress
Explore frequently asked questions about Nectar Mattress to quickly find the information and support you need.
Ashley Home, an affiliate of Ashley Global Retail, has acquired Resident Home — the owner of Nectar, DreamCloud, Awara and Siena brands.
Nectar Mattress Lawsuits: 2023 Updates Nectar settled with the FTC and agreed to pay a fine of $753,000 in connection with the 2021 complaint. The class action lawsuit filed in California relating to deceptive pricing practices is pending, and no outcome has been reached.
The CPSC has recalled Nectar® Premier Mattresses for failing to meet federal flammability standards. The recall covers two sizes of mattresses made on two dates: king-sized models made on September 24, 2021, and queen-sized models made on September 27, 2021.
Nectar Sleep manufactures and sells mattresses and bedding online. The company was founded in 2016 and is headquartered in California, USA.