Neiman Marcus Customer Service Contacts
Neiman Marcus is a prestigious American department store chain renowned for its high-end luxury goods, including fashion, accessories, and home products. Founded in 1907, the company operates across several locations and offers exclusive shopping experiences with top brands and designer labels. Neiman Marcus is synonymous with upscale retail, catering to a discerning clientele seeking quality and impeccable service. With a rich heritage and a commitment to innovation, Neiman Marcus continues to define the luxury shopping landscape.
Phone Number & Contact Info
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- Neiman Marcus Most Popular Number
- 888-888-4757
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- [email protected]
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- Website
- stores.neimanmarcus.com
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- Opening Hours:
- Mon-Sun 6am-12am CT
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- Additional Contact numbers:
- 800-685-6695 800-727-4858
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- Mailing Address:
- 3400 Palm Way, Austin, TX 78758
Neiman Marcus Customer Service Overview
Neiman Marcus has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 33 minutes. The shortest wait times occur on Wednesdays, while Friday have the longest wait times.
Top Reasons Customers Contact Neiman Marcus
Customers contact Neiman Marcus for various reasons. Most popular of them are questions like "What is Neiman Marcus?", "Where are Neiman Marcus stores located?", "What are the store hours for Neiman Marcus?".
User Testimonials for Neiman Marcus Support
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Professional and prompt assistance resolved my issue, enhancing my shopping experience. Sade's excellent communication skills ensured full satisfaction.
From Nicole N Klz at 06/01/23 -
No assistance when trying to purchase gift certificates online.
From Louis P Ola at 11/28/23 -
Offshore service reps are challenging, deterring long-term customers from returning.
From Hayli Hpz at 08/21/23 -
Poor online chat experience with long wait times, no agent response, and unsuccessful refund attempts.
From Ika A Okm at 07/15/23 -
Managers are extremely helpful but long holds cause frustration.
From Guest-4802064 at 07/14/23 -
Refusal to accept returns and accusations of theft after sending incorrect items make for the worst customer service.
From B. Ewing at 08/14/24
Frequently Asked Questions About Neiman Marcus
Explore frequently asked questions about Neiman Marcus to quickly find the information and support you need.
With over 10,000 employees around the country, NMG's largest market today is in the Greater Dallas/Fort Worth Area with five stores. NMG also offers its customers several online shopping options with neimanmarcus.com, bergdorfgoodman.com and horchow.com.
With over 10,000 employees around the country, NMG's largest market today is in the Greater Dallas/Fort Worth Area with five stores. NMG also offers its customers several online shopping options with neimanmarcus.com, bergdorfgoodman.com and horchow.com.
New York-based Saks Fifth Avenue and Dallas-based Neiman Marcus are two of the most quintessential names in luxury fashion and retail — and a deal that will combine the two under umbrella company “Saks Global” is poised to disrupt the market.
New York-based Saks Fifth Avenue and Dallas-based Neiman Marcus are two of the most quintessential names in luxury fashion and retail — and a deal that will combine the two under umbrella company “Saks Global” is poised to disrupt the market.