Nelnet Loans Customer Service Contacts
Nelnet Loans Company, a leading provider in the education finance sector, specializes in student loan servicing and offering financial services. Renowned for its comprehensive range of loan management services, Nelnet administers and processes payments for millions of student borrowers nationwide. With a strong focus on customer service and innovative technology solutions, Nelnet Loans Company helps students and families plan and pay for their education efficiently.
Phone Number & Contact Info
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- Nelnet Loans Most Popular Number
- 888-486-4722
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- Website
- nelnet.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
Nelnet Loans Customer Service Overview
Nelnet Loans has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Fridays, while Thursday have the longest wait times.
Top Reasons Customers Contact Nelnet Loans
Customers contact Nelnet Loans for various reasons. Most popular of them are questions like "What are the eligibility requirements for a Nelnet Loan?", "What is the interest rate for Nelnet Loans?", "What are the repayment options for Nelnet Loans?".
User Testimonials for Nelnet Loans Support
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Response times are slow, but issues eventually get resolved. Customer service needs improvement overall.
From Sian at 2023-08-29 -
Getting through to customer service feels futile; if you manage to reach them, you're left wondering about their qualifications.
From CTM at 2024-03-18 -
Got in touch with customer support who requested bank statements to prove extra withdrawals.
From Christina Kubow at 2023-12-14 -
Deliberate miscommunication and untrustworthy service. Stuck with these issues for 20 years.
From sam z at 2024-04-28 -
No response to email requests, online chatbot ineffective, and long hold times without reaching a person. Poor customer support.
From Tom H at 2023-11-28 -
On hold for over an hour to resolve a payment issue due to incompetence.
From Anthony at 2023-10-25
Frequently Asked Questions About Nelnet Loans
Explore frequently asked questions about Nelnet Loans to quickly find the information and support you need.
Nelnet is a federal student loan servicer working on behalf of the U.S. Department of Education (ED), the government agency that lends you student loans.
You may be eligible for forgiveness of the remaining balance of your Direct Loans after making 120 qualifying payments on those loans while employed full time by a qualifying public service employer(s).
Why do loans get switched or transferred to a different servicer? Sometimes, we need to transfer loans from one servicer to another—for example, when a servicer's contract with us ends. Even if we transfer your loans to a new servicer, we (the U.S. Department of Education) still own your loans.
Nelnet's student loans are good for borrowers with above-average credit who want flexibility when it comes to repayment terms and options. Nelnet's interest rates for good-credit borrowers are competitive. If you don't have good credit or a co-signer with good credit, you may be better off applying with another lender.