Netspend Customer Service Contacts
Netspend stands out as a premier brand under the umbrella of Ouro, a leading financial services and technology firm based in Austin, Texas. This brand boasts an extensive network of over 130,000 reloading stations across various locations, offering consumers the convenience of purchasing and loading cash onto Netspend cards effortlessly.
Phone Number & Contact Info
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- Netspend Most Popular Number
- 866-387-7363
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- [email protected]
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- Website
- www.netspend.com
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- Opening Hours:
- Mon-Fri: 8am-10pm, Sat-Sun: 8am-8pm CT
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- Additional Contact numbers:
- 866-930-9924 512-532-8200
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- Mailing Address:
Netspend Customer Service Overview
Netspend has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 40%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of 18 minutes. The shortest wait times occur on Wednesdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Netspend
Customers contact Netspend for various reasons. Most popular of them are questions like "How Do I Recover Access to My Netspend Account?", "How Do I Close My Account with Netspend?", "What are the fees associated with using Netspend?".
User Testimonials for Netspend Support
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Long wait times and unresolved issues with support.
From Guest-1148233 at 12/14/17 -
Customer service delayed responses, failed to block unauthorized transactions, and closed my account without explanation, leaving me frustrated and out of pocket temporarily.
From Marion Y Vvg at 10/02/24 -
On hold for over an hour multiple times without a response. No alternative means of contact. Forced to submit complaints to federal agencies.
From Stafford M at 10/03/24 -
Difficulties contacting customer service without a card or SSN on file.
From Jerry B Ypl at 10/02/24 -
Worst service experienced, with a transaction unresolved for 90 days amid constant runaround from reps.
From David M Avx at 07/25/24 -
Exceptional assistance provided during difficult times, unlike other financial institutions.
From Happy Member at 08/16/24
Frequently Asked Questions About Netspend
Explore frequently asked questions about Netspend to quickly find the information and support you need.
Founded in 1999 by prepaid debit industry pioneers, brothers Roy and Bertrand Sosa, the company serves millions of Americans nationwide by giving them access to innovative payment products offering convenience, security, and freedom to do more with their money.
Netspend And Rêv Combine Global Portfolio Under Parent Brand Name Ouro. AUSTIN (November 1, 2023) – Netspend and Rêv Worldwide announced today they have completed the integration of their key strategic assets and formed a new global financial services, loyalty and technology solutions parent company named Ouro.
Privacy Policies. Netspend Visa® and MasterCard® Prepaid Cards are issued by The Bancorp Bank, Pathward®, National Association, and Republic Bank & Trust Company, Members FDIC.
A Netspend prepaid card can serve as a bank account alternative for some consumers, including ones who had trouble managing bank accounts in the past, perhaps incurring many overdrafts, says Ted Rossman, senior industry analyst at Bankrate.com.