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Nintendo Customer Service Contacts
Headquartered in Kyoto, Japan, Nintendo Co., Ltd. stands as a premier global entity in the consumer electronics and video gaming industries. Recognized as one of the largest video game corporations worldwide based on market capitalization, Nintendo has produced iconic and highly successful video game series including Mario, The Legend of Zelda, and Pokémon, which have captivated millions of gamers around the globe.
Phone Number & Contact Info
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- Nintendo Most Popular Number
- 800-255-3700
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- Website
- www.nintendo.com
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- Opening Hours:
- Mon-Sun 6am-7pm PT
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- Mailing Address:
Nintendo Customer Service Overview
Nintendo has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 13 minutes. The shortest wait times occur on Fridays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Nintendo
Customers contact Nintendo for various reasons. Most popular of them are questions like "Can I play Nintendo 3DS games on the Nintendo Switch?", "What is the warranty policy for Nintendo products?", "How Do I Update My Account Info with Nintendo?".
User Testimonials for Nintendo Support
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Bought wrong DLC, seeking refund and prompt reply.
From Lishaan D at 2024-07-21 -
Long wait times and unhelpful representatives dealing with account charges. Supervisor "Nathan" was dismissive and hung up during a call.
From Alice Nbq at 2024-04-14 -
No response from support via email; live chat was rude and unhelpful.
From Andrew Turner at 2024-10-22 -
Repair service quoted £190 for a charging connector under warranty, which is nearly the cost of a new device. High repair costs seem unreasonable, especially for a warranty product.
From Yordana Dimova-Tyulmenova at 2024-10-12 -
Poor communication and unhelpfulness during call with a representative, leading to dissatisfaction with money spent on digital purchases.
From Christopher at 2024-09-26 -
Slow response and no refunds for unplayable games.
From Vahan Hekimyan at 2024-10-14
Frequently Asked Questions About Nintendo
Explore frequently asked questions about Nintendo to quickly find the information and support you need.
Nintendo Co., Ltd. is a Japanese multinational consumer electronics and video game company headquartered in Kyoto. Nintendo is one of the world's largest video game companies by market capitalization, creating some of the best-known and top-selling video game franchises, such as Mario, The Legend of Zelda, and Pokémon.
Nintendo has multiple subsidiaries in Japan and abroad, in addition to business partners such as HAL Laboratory, Intelligent Systems, Game Freak, and The Pokémon Company.
Nintendo Co., Ltd., headquartered in Kyoto, Japan, has created franchises that have become household names worldwide, including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Pokémon™, Animal Crossing™, Pikmin™ and Splatoon™, through its integrated hardware and software products.
Redmond, WA Nintendo of America (NOA) headquarters is located here, along with Nintendo Company Ltd. subsidiaries NST (Nintendo Software Technology Corporation) and NTD (Nintendo Technology Development Inc.)