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NRMA Insurance Customer Service Contacts
NRMA Insurance is a leading Australian provider of insurance services, specializing in car, home, travel, business, boat, and motorcycle insurance. Established in 1925, NRMA Insurance has grown to become a trusted name in the insurance industry, known for its comprehensive coverage options and exceptional customer support. With a focus on innovation and community safety, NRMA Insurance offers tailored solutions to protect Australians and their assets against unforeseen events, ensuring peace of mind and security.
Phone Number & Contact Info
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- NRMA Insurance Most Popular Number
- No contact number available.
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- Website
- www.nrma.com.au
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Sydney Olympic Park, New South Wales, Australia
NRMA Insurance Customer Service Overview
NRMA Insurance has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 29%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact NRMA Insurance
Customers contact NRMA Insurance for various reasons. Most popular of them are questions like "What types of insurance does NRMA offer?", "What is covered under my NRMA comprehensive car insurance policy?", "What discounts or rewards are available for NRMA policyholders?".
User Testimonials for NRMA Insurance Support
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Helpful and pleasant assistance received. Thankful for fair pricing.
From Mr Paul John at 2024-10-28 -
On hold for 20 minutes before hang up; canceling insurance is hard. Redirected online.
From MR. Hafeez at 2024-10-17 -
Cristina was very helpful, checking any uncertainties before providing information.
From Margaret B at 2024-10-12 -
Difficulty connecting with knowledgeable staff over the phone, often leading to abrupt disconnections, especially when requesting onshore support.
From ABdulrehman ikram at 2024-10-01 -
Long phone wait times and lack of queue position updates made customer service frustrating.
From Kev Cricketfan at 2024-10-10 -
Long wait times and lack of response make addressing issues frustrating.
From Georgia at 2024-10-01
Frequently Asked Questions About NRMA Insurance
Explore frequently asked questions about NRMA Insurance to quickly find the information and support you need.
NRMA remains a mutual firm owned by its members, while IAG, NRMA Insurance's parent company, is a listed company owned by its shareholders. The insurance giant has several operating subsidiaries using the NRMA brand, including NRMA Insurance Limited.
NRMA Insurance is backed by IAG, the leading general insurer in Australia and New Zealand. IAG operates some of Australia's biggest insurance brands including CGU, SGIO, SGIC, WFI and Swann Insurance.
National Roads and Motorists' Association Limited and its related entities are a separate and independent organisation. The mynrma.com.au website is hosted by a third-party provider and is operated and managed by National Roads and Motorists' Association Limited.
It was formed in 1920. Mutual company limited by guarantee. Prior to 2000, the organisation offered mutual insurance but that part of the business was demutualised and spun out as NRMA Insurance, which is now part of Insurance Australia Group.