Oakley Customer Service Contacts
Oakley, Inc. specializes in the design, production, and distribution of advanced eyewear, athletic gear, and accessories. The company offers a diverse product range including high-performance sunglasses, goggles, face shields compatible with sports helmets, and various sunglass accessories. Additionally, Oakley provides a select assortment of athletic shoes, technical clothing, gear bags, and precision-crafted watches, catering to the needs of sports enthusiasts and active individuals.
Phone Number & Contact Info
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- Oakley Most Popular Number
- 800-403-7449
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- Website
- www.oakley.com
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- Opening Hours:
- Mon-Fri 6am-7pm, Sat 7am-4pm PT
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- Mailing Address:
- Foothill Ranch, Lake Forest, CA
Oakley Customer Service Overview
Oakley has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 50%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Fridays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Oakley
Customers contact Oakley for various reasons. Most popular of them are questions like "What is the warranty on Oakley products?", "What is Oakley's shipping policy?", "Are Oakley sunglasses prescription ready?".
User Testimonials for Oakley Support
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No assistance offered for repairs or warranty, leaving customers without options for damage.
From Dave R Dgg at 09/13/24 -
Receipt details provided, yet uninformed about the $40 replacement fee.
From Varnell Dac at 07/23/24 -
Chase's exceptional assistance helped me find the perfect sunglasses, even educating me about styles and lenses.
From Robyn Hendrickson at 10/25/24 -
Terrible service with delays and lack of responsibility, leaving customers without explanations or resolutions. Excuses and apologies offered, yet customers remain without their items and money. Disappointing experience overall.
From S AD at 10/25/24 -
Customer care has been unresponsive for 7 days.
From Richard McTaggart at 10/22/24 -
Outstanding and exceptional support; they resolved my sunglasses issue quickly and effortlessly. It's the reason I'll remain a loyal customer.
From Amber Conrad at 10/17/24
Frequently Asked Questions About Oakley
Explore frequently asked questions about Oakley to quickly find the information and support you need.
Luca Tait serves as the CEO / President of Oakley.
Oakley was started by James Jannard in 1975 out of his garage with an initial investment of $300. The name “Oakley” came from Jim's English Setter, “Oakley Anne.” Jannard began by selling what he called 'The Oakley Grip' out of the back of his car at motocross events.
Oakley goggles and helmets are guaranteed from defects in workmanship and manufacturer materials and has a limited life-time manufacturer's warranty. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.
Oakley goggles and helmets are guaranteed from defects in workmanship and manufacturer materials and has a limited life-time manufacturer's warranty. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.