OfferUp Customer Service Contacts
OfferUp revolutionizes the online marketplace scene as a mobile-first platform designed for customer-to-customer deals, emphasizing face-to-face exchanges. Established as an alternative to Craigslist, OfferUp stands out by featuring user-friendly mobile applications and comprehensive user profiles complete with ratings to enhance trust and security in transactions.
Phone Number & Contact Info
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- OfferUp Most Popular Number
- No contact number available.
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- Website
- about.offerup.com
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- Opening Hours:
- Mon-Fri 6am-12pam, Sat-Sun 8am-8pm CT
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- Mailing Address:
OfferUp Customer Service Overview
OfferUp has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 14%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for OfferUp Support
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Unresolved account issue persists despite multiple emails; only automated responses received.
From Aryan Ntg at 2024-09-09 -
Customer service provided a runaround and refused a refund for an unfulfilled service charge.
From Paul Nace at 2024-10-13 -
Multiple attempts to contact support resulted in confirmed bank info but no deposit, and responses ceased.
From анна Anna at 2024-09-26 -
Form letter emails and unhelpful responses characterized the experience, lacking resolution and leaving the issue unresolved.
From Carrie Richards at 2024-09-25 -
Delayed responses and lack of transparency in handling account issues have been frustrating, impacting business operations. After complaints, the account was deactivated without clear reasons and reinstated later, causing inconvenience.
From Mariam Tendo at 2024-10-15 -
Service denial for refund requested immediately after accidental premium purchase.
From Vee Marie at 2024-08-11
Frequently Asked Questions About OfferUp
Explore frequently asked questions about OfferUp to quickly find the information and support you need.
OfferUp was created in 2011 by Nick Huzar, former co-founder and CTO of Konnects, Inc., and Arean van Veelen. OfferUp is a mobile-driven local marketplace that competes with companies such as eBay, Craigslist, and Facebook Marketplace.
Founded in 2011, OfferUp competes against Craigslist, eBay, Facebook and other marketplaces where users buy and sell goods. The company says it facilitates 30 million transactions on its platform annually and is currently ranked No.
Who are OfferUp's investors? 369 Growth Partners, Akkadian Ventures, OLX, Spur Capital Partners, and Sugar Free Capital are 5 of 34 investors who have invested in OfferUp.
The fee is 12.9% of the item's final price (excluding shipping costs) with a minimum fee of $1.99. You'll see the service fee dollar amount when you accept a buyer's offer. This fee is automatically deducted from the final sale amount before any money is deposited into your account.