OnTrac Customer Service Contacts
As a SmartWay Transport Partner and a USPS Workshare Partner, OnTrac seamlessly integrates with over 30 diverse multi-solution software providers to enhance your last-mile logistics experience. Our services are designed to deliver the efficiency, flexibility, and professionalism you need at a cost-effective price, ensuring your logistics needs are met with the highest standards.
Phone Number & Contact Info
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- OnTrac Most Popular Number
- 800-334-5000
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- [email protected]
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- Website
- www.ontrac.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Chandler, Arizona, United States
OnTrac Customer Service Overview
OnTrac has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for OnTrac Support
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Information from customer service was lacking and required repeated tracking number submissions, leading to frustration. The virtual assistant was not helpful after speaking with a representative. Canceling delivery was a suggested solution.
From Elizabeth B Wcr at 07/29/24 -
Difficulties with customer service chat and package mishandling left me frustrated.
From Lisandra M Mjh at 05/28/24 -
Reached out to OnTrac support regarding a delayed package. They acknowledged a sorting error and promised an investigation with the facility. Was advised to contact the seller if no update in two business days.
From Cordarius M at 04/24/24 -
Difficult to contact and unhelpful customer service, with no option to leave complaints, leading to frustration.
From Mariia G at 10/22/24 -
Non-existent support, offering text-only assistance and repetitive scripts.
From Edward M. at 10/20/24 -
Contacted support after 5 days of delay, package falsely marked delivered; no evidence provided.
From Serhii at 10/22/24
Frequently Asked Questions About OnTrac
Explore frequently asked questions about OnTrac to quickly find the information and support you need.
What is OnTrac? OnTrac is a leading provider of same-day and next-day delivery services. OnTrac partners with more than 7,000 independent contractors to make residential and business deliveries for some of the world's largest retailers using an integrated hub-and-spoke delivery network.
We are a SmartWay Transport Partner, a USPS Workshare Partner, and integrate with over 30 multi-solution software providers. OnTrac provides a more efficient last-mile logistics strategy, lending the abilities you expect without sacrificing flexibility, professionalism, and cost.
The most significant difference between OnTrac and other commercial transport companies is that OnTrac does not own the trucks or employ the drivers. Although these drivers and their vehicles display the OnTrac logo, each individual driver is consider an independent contractor, or 1099 contractor.
OnTrac (formerly LaserShip) is a last-mile delivery company that services the continental United States.