Optus Customer Service Contacts
As of 2023, Optus stands as Australia's second-largest telecom provider, boasting a customer base exceeding 11 million. It currently provides mobile network coverage to 98.5% of Australians and aims to expand this to full nationwide coverage by 2025, thanks to a strategic collaboration with SpaceX.
Phone Number & Contact Info
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- Optus Most Popular Number
- 1300300937
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- Website
- www.optusinc.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Sydney, Australia
Optus Customer Service Overview
Optus has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 205714 minutes. The shortest wait times occur on Tuesdays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Optus
Customers contact Optus for various reasons. Most popular of them are questions like "What are the operating hours of Optus World - Optus Shop?", "Where is the nearest Optus World - Optus Shop located?", "Can I pay my Optus bills at the Optus Shop?".
User Testimonials for Optus Support
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Call centre operators gave incorrect information multiple times, leading to issues with services. Very frustrating customer service experience, with consideration to escalate to the Ombudsman for a refund.
From Stefan P Zeq at 09/02/24 -
Received conflicting information from call center, leading to frustration and considering a complaint.
From Stefan P Zeq at 09/02/24 -
No help when contacting them, customer service declined from 5 stars to 1. Terrible service.
From Adayah Hkj at 07/25/24 -
Insistence on payment despite no service use, with threats to credit rating.
From Zalaya Lcr at 09/06/24 -
Twelve weeks of interaction with tech support yielded no resolution to nbn connection issues, highlighting a lack of accountability.
From Glen B Scs at 01/09/24 -
The poorest customer service ever experienced, with AI chat instead of human interaction.
From Walter Colangelo at 10/29/24
Frequently Asked Questions About Optus
Explore frequently asked questions about Optus to quickly find the information and support you need.
Our focus is on creating a better more connected future for Australia.
With five operational satellites, Optus has the ability to deliver service across Australia, New Zealand, South East-Asia, Hawaii, Norfolk Island, Papua New Guinea, Lord Howe Island, Cocos-Keeling Islands, Christmas Island and McMurdo Sound.
Stephen Rue said, “I'm honoured and excited to be given the opportunity to lead Optus, a company that has strived to serve Australians for over two decades.