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Optus Customer Service Contacts

As of 2023, Optus stands as Australia's second-largest telecom provider, boasting a customer base exceeding 11 million. It currently provides mobile network coverage to 98.5% of Australians and aims to expand this to full nationwide coverage by 2025, thanks to a strategic collaboration with SpaceX.

Phone Number & Contact Info

  • Optus Most Popular Number
    1300300937
  • Website
    www.optusinc.com
  • Social Media Channels
  • Opening Hours:
    24 hours, 7 days
  • Mailing Address:
    Sydney, Australia

Optus Customer Service Overview

Optus has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 205714 minutes. The shortest wait times occur on Tuesdays, while Wednesday have the longest wait times.

Top Reasons Customers Contact Optus

Customers contact Optus for various reasons. Most popular of them are questions like "What are the operating hours of Optus World - Optus Shop?", "Where is the nearest Optus World - Optus Shop located?", "Can I pay my Optus bills at the Optus Shop?".

User Testimonials for Optus Support

Frequently Asked Questions About Optus

Explore frequently asked questions about Optus to quickly find the information and support you need.