Overstock.com Customer Service Contacts
Overstock.com stands as the ultimate destination for exceptional bargains on a vast array of items for your home and beyond. Committed to delivering top-quality products at unbeatable prices daily, our offerings range from stylish rugs and exquisite jewelry to luxurious furniture and eye-catching decor.
Phone Number & Contact Info
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- Overstock.com Most Popular Number
- 800-843-2446
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- [email protected]
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- Website
- www.overstock.com
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- Opening Hours:
- Mon-Fri 8am-12am, Sat-Sun 9am-9pm ET
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- Mailing Address:
Overstock.com Customer Service Overview
Overstock.com has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 9 minutes. The shortest wait times occur on Mondays, while Friday have the longest wait times.
User Testimonials for Overstock.com Support
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Lack of response to emails and non-functioning tracking number made resolving an order issue difficult.
From Pamela C Hfm at 2024-10-02 -
Scripted responses from support promised a quick pick-up of my damaged item, but after two months and multiple reschedules, there’s still no resolution. Frustratingly, refunds are withheld until collection.
From Toni M Upy at 2024-09-05 -
Numbers provided for assistance not in service, and repeated denial of return requests without compensation discount as resolution.
From Stacy M at 2024-10-17 -
Heavy accents from support and shipment delays frustrated interactions. Satisfaction found elsewhere, with quicker delivery and a better price.
From John Mason at 2024-09-29 -
Limited replacement options and insufficient credit offered for damaged items, leading to dissatisfaction with service quality.
From M Curf at 2024-09-18 -
Customer service informed me that a refund would be issued for an unshipped item. Later, I was told the item had supposedly shipped. No refund, no replacement, and no resolution after 120 days. Awful experience.
From Jaime Wetzel at 2023-09-19
Frequently Asked Questions About Overstock.com
Explore frequently asked questions about Overstock.com to quickly find the information and support you need.
In May 2002, Overstock held an IPO at a per-share price of $13. Amazon was one of the investors in Overstock.com that exited at the time of IPO. In addition to its direct retail sales, Overstock.com began offering online auctions on its website in 2004, known as Overstock.com Marketplace and later O.co Marketplace.
Beyond Inc. executive chairman Marcus Lemonis decided to bring back the Overstock website. Overstock.com, which was one of the biggest names in e-commerce, is being revived just a year after its new owners ditched the name in favor of Bed Bath & Beyond.
The company, akin to an outlet store that sells the closeout merchandise of manufacturers, distributors, and other retailers, offers brand name bed-and-bath goods, home deécor, furniture, kitchenware, watches, jewelry, computers and electronics, sporting goods, and apparel.