PacSun Customer Service Contacts
PacSun, short for Pacific Sunwear of California, is a leading lifestyle brand specializing in youth-oriented fashion with a focus on the laid-back Californian lifestyle. Known for its eclectic mix of trendy apparel, footwear, and accessories, PacSun caters to teenagers and young adults who embrace a casual, surf-and-skate lifestyle. With hundreds of locations across the United States, PacSun offers top brands such as Vans, Adidas, and its own private label, providing a dynamic blend of streetwear and beach styles.
Phone Number & Contact Info
-
- PacSun Most Popular Number
- 877-372-2786
-
- Website
- www.pacsun.com
-
- Opening Hours:
- Mon-Fri 6am-7pm, Sat-Sun 7am-4pm PT
-
- Mailing Address:
- Anaheim, CA
PacSun Customer Service Overview
PacSun has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact PacSun
Customers contact PacSun for various reasons. Most popular of them are questions like "What is PacSun's return policy?", "What is PacSun's sizing chart?", "Are PacSun products cruelty-free?".
User Testimonials for PacSun Support
-
Unable to contact customer service after a delivery mistake; a frustrating experience overall.
From Guest-6203918 at 10/28/24 -
No response from customer service despite multiple calls and emails. No refund issued.
From Janard Lfy at 09/17/24 -
Locked out of account with no response for 4 days. Hector and Keann sent irrelevant replies without addressing the issue. Return window closed amid unresolved access problem. 12 days without a solution, leaving me frustrated. Avoid this business.
From Andrew W Vnu at 09/24/24 -
Rude employee yelled across the store and insisted on no drinks policy without considering circumstances. Shoppers felt unfairly treated and opted for online shopping due to poor customer service.
From Nada M Vqz at 08/13/24 -
Having trouble reaching support after multiple emails and calls, no reply or phone connection.
From Guest-6030574 at 08/05/24 -
Unable to speak to a customer service representative regarding a missing sweater order, leading to frustration.
From Moses M Uzf at 12/02/23
Frequently Asked Questions About PacSun
Explore frequently asked questions about PacSun to quickly find the information and support you need.
The company sells lifestyle clothing along with swim, footwear and accessories designed for teens and young adults. The company has 325 stores in all 50 states and Puerto Rico. PacSun is headquartered in Anaheim, California. The company went bankrupt in April 2016 and is now owned by Golden Gate Capital.
Brieane Olson, CEO, PacSun / 2024 Speakers – Shoptalk 2024: Community, Connections & Content.
Pacific Sunwear has an employee rating of 3.6 out of 5 stars, based on 2,497 company reviews on Glassdoor which indicates that most employees have a good working experience there.
PacSun, formerly Pacific Sunwear of California, is an American clothing brand founded in 1980 that offers lifestyle clothing options and accessories aimed at teenagers. PacSun manufactures domestically in the US as well as overseas in China, Germany, Turkey, Nigeria, Taiwan, Vietnam, India, Thailand and Indonesia.