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Petsafe.net Customer Service Contacts
PetSafe Brand is dedicated to shaping the future of pet care by collaborating with pet experts and gathering insights from customers to anticipate the evolving needs of pets and their owners. Committed to enhancing community life for both people and pets, PetSafe Brand actively contributes through volunteer efforts, grants, and product donations, ensuring that communities everywhere improve and thrive.
Phone Number & Contact Info
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- Petsafe.net Most Popular Number
- 800-732-2677
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- Website
- www.petsafe.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
Petsafe.net Customer Service Overview
Petsafe.net has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Mondays, while Friday have the longest wait times.
User Testimonials for Petsafe.net Support
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Terrible customer service experience when seeking a product replacement due to design flaw, only offered a 20% discount instead of a proper solution.
From Gurjot Lnh at 2024-10-24 -
Long hold times and misleading chatbot interactions hindered my attempts to contact customer service, leaving me unable to resolve issues with a defective product. The return period had expired, but the item was still within 45 days of purchase.
From Michael W Xqx at 2024-07-10 -
Extremely polite and helpful support; received a free replacement part.
From Israa Nlg at 2024-07-05 -
Helpful follow-ups from customer service regarding collar issues; awaiting the third unit resolution.
From Susan K Fde at 2024-06-09 -
Automated chat demands a $30/month support signup for answers. Phone support redirects to another company. Worst experience ever.
From Michaeline Guv at 2024-02-05 -
Delightful and helpful support staff replaced my broken harness with kindness.
From Craig Ivk at 2024-02-23
Frequently Asked Questions About Petsafe.net
Explore frequently asked questions about Petsafe.net to quickly find the information and support you need.
PetSafe Brands is owned by Clayton, Dubilier & Rice (CD&R) and is a flagship company in their portfolio. PetSafe Brands™ is a leader in the categories they compete in- pet fence and safety technology, pet waste, water and feed, training and more.
We are headquartered in Knoxville, TN but have remote offices in various places across the globe. At PetSafe Brands, we have an open environment in all of our offices which lends itself to collaboration and a team-oriented culture.
1-866-738-4379.
Rob Candelino - PetSafe Brands | LinkedIn.