Philips Sonicare Customer Service Contacts
Philips Sonicare is a leading global brand renowned for its innovative electric toothbrushes that revolutionize oral health. Known for advanced sonic technology, Philips Sonicare toothbrushes deliver high-speed vibrations that effectively and gently clean teeth and gums, promoting optimal dental hygiene. With a range of models featuring smart sensors, timers, and Bluetooth connectivity, Philips Sonicare caters to a diverse consumer base seeking superior plaque removal and a brighter smile.
Phone Number & Contact Info
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- Philips Sonicare Most Popular Number
- 800-682-7664
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- Website
- www.usa.philips.com
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- Opening Hours:
- Mon-Fri 9am-9pm, Sat 9am-6pm ET
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- Mailing Address:
Philips Sonicare Customer Service Overview
Philips Sonicare has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 10%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Fridays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Philips Sonicare
Customers contact Philips Sonicare for various reasons. Most popular of them are questions like "Can I use Philips Sonicare with braces or other dental work?", "Does Sonicare toothbrush come with a warranty?", "Are there different brushing modes on Sonicare toothbrushes?".
User Testimonials for Philips Sonicare Support
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Contacting support took over an hour, and leaving a number didn’t help; service should reflect the product's price.
From Essie Icz at 2024-09-20 -
Hours spent with customer service resolved with a 30% discount but ended in blocked orders.
From Barbara Kern K at 2021-03-06 -
Response lacks consideration and willingness to understand the customer's situation, providing no adequate solution.
From GB at 2024-08-17 -
Disappointed by drawn-out technical support and unfulfilled promises, with advisors having good intentions but missing details, leading to unrealistic expectations.
From Scott Smith at 2024-07-01 -
The service was excellent; my toothbrush was repaired and returned promptly, and my partner received a new replacement after his broke.
From Emma Davies at 2024-07-06 -
Customer support mentioned a technical problem and offered no solution.
From Elham at 2024-07-18
Frequently Asked Questions About Philips Sonicare
Explore frequently asked questions about Philips Sonicare to quickly find the information and support you need.
Sonicare is the brand name of an electric toothbrush produced by Philips.
'Royal Philips'), commonly shortened to Philips, is a Dutch multinational conglomerate corporation that was founded in Eindhoven in 1891. Since 1997, its world headquarters have been situated in Amsterdam, though the Benelux headquarters is still in Eindhoven.
Oral-B is a brand of oral hygiene products, including manual and electric toothbrushes, toothpastes, mouthwashes and dental floss and is owned by Procter & Gamble.