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Planet Fitness Customer Service Contacts
Planet Fitness is a renowned American fitness center franchise known for its affordable memberships and welcoming, judgment-free exercise environment. Established in 1992, the company operates over 2,000 gyms worldwide, catering to both novice and seasoned exercisers. Planet Fitness distinguishes itself with a variety of equipment, fitness classes, and the signature "lunk alarm" that promotes a non-intimidating atmosphere. Its commitment to providing high value at low cost makes it a popular choice among fitness enthusiasts looking for a reliable and inclusive gym experience.
Phone Number & Contact Info
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- Planet Fitness Most Popular Number
- 844-880-7180
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- Website
- www.planetfitness.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Hampton, NH
Planet Fitness Customer Service Overview
Planet Fitness has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 43%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Planet Fitness
Customers contact Planet Fitness for various reasons. Most popular of them are questions like "How Do I Recover My Account Access to Planet Fitness?", "What Is the Planet Fitness Cancellation Policy?", "How Do I Join Planet Fitness?".
User Testimonials for Planet Fitness Support
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Doesn't seem to know what they're doing.
From Ally W Ssa at 2024-08-02 -
Aggressive behavior and rudeness from staff, causing discomfort and frustration.
From Matthew C Zrx at 2024-09-21 -
Assistance behind the service desk led to offense due to imposed time limits.
From Guest-6107606 at 2024-09-16 -
Long phone wait and repeated message to contact via the website frustrated me. However, the polite representative improved my experience.
From Matthew C Zrx at 2024-09-25 -
Call back needed to resolve unauthorized credit card charge after service cancellation.
From Adrianna G Dyy at 2024-10-25 -
Super respectful staff, always welcoming with a smile. Shelby and Brad create a friendly environment.
From Rex Mcquire Sr. at 2024-09-29
Frequently Asked Questions About Planet Fitness
Explore frequently asked questions about Planet Fitness to quickly find the information and support you need.
About Planet Fitness More than 90% of Planet Fitness stores are owned and operated by independent business men and women.
Colleen KeatingCEO Colleen Keating joined Planet Fitness in 2024 as the Company's Chief Executive Officer. Ms. Keating has over 30 years of leadership experience across hospitality, real estate, operations, and franchise management, most recently serving as Chief Executive Officer of FirstKey Homes.
An example of perfect market fit is Planet Fitness franchise (read more: franchise cost list). Its unique business model made Planet Fitness a $6 billion brand. Newsweek recently ranked them as number one in customer service among fitness clubs.