PNC Bank Customer Service Contacts
PNC Bank, a prominent member of the PNC Financial Services Group, Inc., stands as one of the largest diversified financial services institutions in the United States. Offering a wide range of services, PNC Bank provides personal banking, asset management, and business banking solutions designed to cater to individual and corporate financial needs. With a robust presence across numerous states, PNC Bank is renowned for its commitment to customer service and innovation in the banking industry.
Phone Number & Contact Info
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- PNC Bank Most Popular Number
- 888-762-2265
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- [email protected]
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- Website
- www.pnc.com
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- Opening Hours:
- Mon-Fri 7am-10pm, Sat-Sun 8am-5pm ET
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- Additional Contact numbers:
- 800-523-8654
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- Mailing Address:
- Pittsburgh, PA
PNC Bank Customer Service Overview
PNC Bank has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 33 minutes. The shortest wait times occur on Fridays, while Tuesday have the longest wait times.
Top Reasons Customers Contact PNC Bank
Customers contact PNC Bank for various reasons. Most popular of them are questions like "How Do I Regain Access to My PNC Bank Account?", "How Do I Close My PNC Bank Account?", "How Do I Close My Account with PNC Bank?".
User Testimonials for PNC Bank Support
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Restricted account funding and miscommunication led to frustration with customer support, followed by incorrect CD rollover procedures.
From Mary J Equ at 2024-05-20 -
Empathetic and helpful corporate complaint line assisted with a branch issue, despite unprofessional treatment from the manager. Persistent attempts led to no resolution due to low prioritization of the $25 error.
From Guest-5806956 at 2024-04-20 -
Poor communication and no assistance from PNC Bank, with barriers at every turn and unreachable fraud department. No support for a non-customer affected by a scam, leading to frustration and loss.
From Kate W Bpm at 2023-12-06 -
Never faced any issues with customer service; always had questions answered promptly.
From Alexander Abrams at 2024-09-06 -
Help often redirected elsewhere and assistance with online issues and disputes refused.
From Pat Garcoa at 2024-09-12 -
Professional, friendly, and informative support from Allison and LaTrisha. Wonderful service consistently.
From Cathy Cotton at 2024-06-20
Frequently Asked Questions About PNC Bank
Explore frequently asked questions about PNC Bank to quickly find the information and support you need.
PNC Bank is an indirect, wholly-owned subsidiary of PNC. the CIDI Rule as a service or operation of the CIDI, such as servicing, information technology support and operations, and human resources and personnel, which are necessary to continue the day-to-day operations of the CIDI.
PNC Bank is a subsidiary of The PNC Financial Services Group, Inc., a U.S.-based bank holding company headquartered in Pittsburgh, Pennsylvania, and founded in 1845. PNC Bank has been a subsidiary of The PNC Financial Services Group, Inc.
PNC is the product of a merger of two distinguished Pennsylvania banks in 1983: Pittsburgh National Corporation and Provident National Corporation based in Philadelphia. Each of these institutions had served diverse markets so that merger creating PNC also became the largest bank in Pennsylvania.
The parent company of PNC Bank is PNC Financial Services Group. It is a publicly traded company, using the ticker symbol PNC on the New York Stock Exchange, and it is a component of the large-cap benchmark index known as the S&P 500.