Polaroid Customer Service Contacts
Polaroid Corporation, originally an American enterprise, garnered fame for its revolutionary instant cameras and film technology. Now, it thrives as a consumer electronics brand. Established in 1937 by Edwin H. Land, the company initially aimed to commercialize his innovative Polaroid polarizing polymer.
Phone Number & Contact Info
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- Polaroid Most Popular Number
- 800-765-2764
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- Website
- www.polaroid.com
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- Opening Hours:
- Mon-Fri 10am-7pm, Sat 10am-4pm ET
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- Mailing Address:
- Minnetonka, Minnesota, U.S
Polaroid Customer Service Overview
Polaroid has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 33 minutes. The shortest wait times occur on Mondays, while Thursday have the longest wait times.
Top Reasons Customers Contact Polaroid
Customers contact Polaroid for various reasons. Most popular of them are questions like "What is the difference between Polaroid Originals and Polaroid Instant Cameras?", "Can I use old Polaroid film in a new Polaroid camera?", "How does a Polaroid camera work?".
User Testimonials for Polaroid Support
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Return label provided, but no response or replacement after two months.
From Marcos L Fmq at 08/29/24 -
Impossible to contact by phone and receive typical automatic responses when raising queries.
From Phil Kpt at 01/03/24 -
Inadequate response times, lack of communication about stock issues, and insufficient resolution led to a frustrating experience, leaving me financially worse off.
From Warren at 10/21/24 -
Initially sparse support, but received helpful advice after sharing images.
From JB at 08/19/24 -
Passing to the same unhelpful department repeatedly without resolution is frustrating.
From Mel Tunmore at 06/29/22 -
Accepted my late return due to illness with best wishes for recovery and provided easy return instructions.
From Tara Mickey at 06/05/22
Frequently Asked Questions About Polaroid
Explore frequently asked questions about Polaroid to quickly find the information and support you need.
Polaroid Corporation was declared bankrupt in 2001; its brand and assets were sold off. A new Polaroid company formed, and the brand assets changed hands multiple times before being sold to Polish billionaire Wiaczesław Smołokowski in 2017.
Proclaiming their patented instant photography process, Polaroid asked for $12 billion for infringements of its patents by Kodak. And, of course, a cease to instant picture production. Although the case lasted for ten years, in the end, Polaroid won the case and received $909.5 million.
The steady decline of Polaroid can be attributed to a lack of innovation and an inability to adapt to changing technology. The company's inability to handle failure also played a role in its collapse.
PLR IP Holdings, owner of the Polaroid brand and related IP, has been acquired by a group of investors led by the Smolokowski family. The new owners have purchased 100 percent of the shares from the Pohlad family, Gordon Brothers, Hilco Global and others.