PPL Electric Utilities Customer Service Contacts
PPL Electric Utilities is a leading electricity provider serving central and eastern Pennsylvania. With a steadfast commitment to delivering reliable and affordable energy, PPL Electric Utilities powers millions of homes and businesses. The company is renowned for its innovative solutions and customer-focused services, making it a trusted partner in the region's energy landscape.
Phone Number & Contact Info
-
- PPL Electric Utilities Most Popular Number
- 800-342-5775
-
- Website
- www.pplelectric.com
-
- Opening Hours:
- 24 hours, 7 days
-
- Additional Contact numbers:
- 877-486-9204
-
- Mailing Address:
PPL Electric Utilities Customer Service Overview
PPL Electric Utilities has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for PPL Electric Utilities Support
-
Censoring negative customer feedback instead of addressing service issues harms reputation and customer satisfaction. Embrace feedback for growth and improvement to foster trust and enhance satisfaction.
From Annais Fbf at 03/12/24 -
Service difficult to deal with, although assistance appreciated.
From Guest-5668158 at 03/01/24 -
Customer safety and service seem neglected, with slow responses and unmet promises.
From Daphne D Pcb at 04/09/23 -
Dissatisfied with the representative's repeated responses about the amount owed, despite questions about final billing after cancellation. Call ended abruptly after notifying they were closing soon, without providing assistance.
From Guest-4831178 at 07/20/23 -
45-minute hold times, unreturned callback requests, and multiple failed service transfer attempts are unacceptable experiences.
From Jeannie M Riy at 05/04/23 -
Encountering unhelpful and rude representatives, including one who made unkind remarks, along with a polite but ineffective male rep. Unable to resolve billing issues or access adequate customer support.
From l hud at 05/01/24
Frequently Asked Questions About PPL Electric Utilities
Explore frequently asked questions about PPL Electric Utilities to quickly find the information and support you need.
Creating utilities of the future — today PPL Corporation's family of companies – Louisville Gas & Electric and Kentucky Utilities, PPL Electric Utilities, and Rhode Island Energy – is focused on delivering this utility of the future today.
PPL Corporation is an energy company headquartered in Allentown, Pennsylvania in the Lehigh Valley region of eastern Pennsylvania. The company is publicly traded on the New York Stock Exchange as NYSE: PPL and is part of the S&P 500.
PPL is born. PPL, originally called Pennsylvania Power & Light, was formed on June 4, 1920, when eight utilities merged into one. The company, which had 62 power plants, became a model for the mergers and consolidations that occurred throughout the electric utility industry during the 1920s.
The majority of PPL's power plants burn coal, oil, or natural gas.