Priceline Customer Service Contacts
"Priceline.com serves as a digital travel agency specializing in securing discounted rates for various travel necessities including flights and hotel accommodations. This platform expertly connects travelers with an extensive network of service providers, ensuring cost-effective travel solutions."
Phone Number & Contact Info
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- Priceline Most Popular Number
- 877-477-5807
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- [email protected]
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- Website
- en.wikipedia.org
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-657-9168 877-477-7441 203-299-8000 800-774-2354
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- Mailing Address:
- Norwalk, CT
Priceline Customer Service Overview
Priceline has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 27 seconds. The shortest wait times occur on Sundays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Priceline
Customers contact Priceline for various reasons. Most popular of them are questions like "What is Priceline's refund policy?", "Is travel insurance offered by Priceline?", "How to dispute a charge from Priceline?".
User Testimonials for Priceline Support
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After providing necessary documents, waited 10 days with multiple calls but no update on booking correction. Cancellation required before rebooking, resulting in a $200 penalty.
From Nico C Zjx at 11/22/23 -
Lack of support for refund requests despite evidence, and unfulfilled promises of refunds. Assistance not provided during issues, leading to customer dissatisfaction.
From Sunshine613 at 10/02/24 -
Received only a 15% discount on a new booking after a poor hotel experience.
From Sylestine M at 10/07/24 -
After repeated issues, they promised a refund but failed to deliver, leading to severe financial strain.
From JENNiG_99 at 06/02/24 -
Resolution needed between companies rather than burdening the customer with seeking solutions.
From Ruzzell R at 10/21/24 -
Lack of assistance from support led to being stranded as agents were unhelpful and unwilling to resolve the issue, leaving me without a room.
From Sridhar A Wpf at 09/27/24
Frequently Asked Questions About Priceline
Explore frequently asked questions about Priceline to quickly find the information and support you need.
Priceline.com is headquartered in Norwalk, Connecticut, United States and is wholly owned by Booking Holdings, which also owns Kayak.com, Booking.com and other sites.
Priceline is now part of the world's largest travel company, in Booking Holdings. And we continue to grow and evolve. We've come a long way from the days of one bright idea, two servers, two used cars and a small office in Connecticut. We now have seven hundred employees across four offices.
They are all virtually owned by the same people, Expedia, and whatever the parent company today to what Priceline is. Do a Google search and you'll find out, who owns Kayak, Trivago, Booking, Orbitz, Travelocity. Once an independent online agency grows big, the vultures buy them out. Its called a monopoly.
The Priceline.com business will continue on, but the parent organization will become Booking Holdings. The change is effective immediately, and the stock will begin trading under symbol BKNG starting Feb. 27, 2018.