Princess Cruise Line Customer Service Contacts
Princess Cruise Line, renowned for its innovative ships and array of onboard options, stands as a premier provider of global maritime leisure. Founded in 1965, the company excels in offering a wide variety of destinations, including the Caribbean, Alaska, Europe, and Asia. With its distinctive combination of luxurious accommodations, personalized service, and extensive activities, Princess Cruise Line promises an unforgettable vacation experience, making it a top choice for travelers seeking exceptional sea adventures.
Phone Number & Contact Info
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- Princess Cruise Line Most Popular Number
- 800-774-6237
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- [email protected]
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- Website
- www.princess.com
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- Opening Hours:
- Mon-Sat 8am-5pm PT
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- Additional Contact numbers:
- 866-335-6379
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- Mailing Address:
- Santa Clarita, CA
Princess Cruise Line Customer Service Overview
Princess Cruise Line has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Thursdays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Princess Cruise Line
Customers contact Princess Cruise Line for various reasons. Most popular of them are questions like "What is the cancellation policy for Princess Cruise Line?", "Are there any age restrictions for passengers on Princess cruises?", "What is the dress code on board a Princess cruise ship?".
User Testimonials for Princess Cruise Line Support
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Called guest services 18 times with no answer; call timed out. Eventually answered and dismissed concerns. Argued about fixing a headboard issue. Limited room service menu without customization for allergies. No response to complaints despite having insurance.
From Shelli RDH at 2024-06-11 -
Denied reimbursement despite documented evidence, offered inadequate compensation for substantial charges. Senior Management unresponsive to ethical refund requests, prompting negative review.
From elmer v Zna at 2024-09-12 -
Seeking clarity on a billing issue proved frustrating, as inquiries about package credits were repeatedly met with the same form. Despite providing payment evidence, there was no resolution. Eventually, a complaint was filed.
From Paul M Tbz at 2024-09-19 -
Communication via email was met with resistance, and a question about adult-only areas provoked an angry response from the planner. Difficulties in booking could deter future customers.
From Ambyr R at 2024-08-08 -
No reply to emails, overcharged on bills repeatedly, and called by a different name; service lacks consistency.
From Twinkle Toes at 2024-10-20 -
Unfulfilled promises on dining, vanishing app conversations, and unavailable reservations.
From Jennifer West at 2024-10-08
Frequently Asked Questions About Princess Cruise Line
Explore frequently asked questions about Princess Cruise Line to quickly find the information and support you need.
In April 2003 Princess Cruises became a part of Carnival Corporation.
In the middle are premium lines, like Princess Cruises, which generally offer a diverse fleet of medium-sized and larger cruise ships, along with accommodations and services that fall between contemporary and luxury offerings.
One of the best-known names in cruising, Princess Cruises first set sail in 1965 with a single ship cruising to Mexico. Today, the line has grown to become the third largest cruise line in the world, renowned for innovative ships, an array of onboard options, and an environment of exceptional customer service.
Princess ships tend to be a little more upscale than some other options, which means it can be more expensive to travel on one. However, that doesn't mean you'll necessarily be paying luxury prices. Prices for rooms can vary dramatically based on when you travel. The cost is higher during the holidays.